NY
“I want to add my vehicle I bought on 3/13/19 and I am going to register is today.” What day would you make it effective for?
4/10/19
Dealer calls in to add vehicle onto policy. PH is there. Currently you look in PLOG and see a stamp from the RMV team that state VEH NOT ON POL. tell me the steps on how to add vehicle on?
Copy info from plog and ask dealer for any missing info
Framework with PH
Submit first page of fireball and put in notes section vehicle not on policy
When adding on coverage to a vehicle already on the policy when do we make it effective for?
Day after phone call.
What is the installment fees on 6 pay with autopay with eft?
5 dollars
NY policy holder: “I sold my vehicle on 4/1/19 and returned my plates on 4/2/19” what date would you remove the vehicle?
4/3/19
"I’ve had this vehicle for like a year but just kept it in my driveway and I want to go register it.” What day would we make it effective for?
4/11/2019
Can we ever back date adding on coverage or removing it?
No.
How many days do we need to bill a customer?
15 days
RI customer wants to place car in storage plan 1 can we do so? why or why not?
No due to PLUM
I am a NBUS customer in NY, My policy starts 4/11 but I need coverage today to register my car. What should we be asking the customer?
Buy from dealership
Make payment today
Customer calls in to have a 2a letter sent to their previous insurance company, they insured a 2009 ford with Safety and currently are insuring a 2017 Kia with Geico. Can we make them the 2a letter?
No
When adding a driver to the policy when do we make it effective for?
Day after phone call.
Customer is calling in wondering what the IGARecoupment fee is for NJ, Please explain that to me
Put into a pool in the state incase insurance companies go under claims will be paid out
What are the Region 8 states
MA ME CT VT RI NJ
I will be registering my vehicle today but not picking it up until Saturday. Would we offer same day coverage?
yes, since they are registering today.
What is the function in UMS to see if ph has other insurance?
UVH
Can we ever back date adding on a driver?
No.
Are we able to resend a bill to a customer on 6 pay?
Yes in Oasis
In the GEICO Region 8 office who is the name of our AVP?
Tim Lamere
I apologize the way we are filed with NY state we cannot have son listed as reg owner on the policy only NI and CI
"I forgot to remove my vehicle from my policy, but I sold it on 4/1/19." When you check UMS it shows registration is revoked on 2/2/19. What date would you remove the vehicle?
We cannot remove the vehicle until they cancel the reg
Customer calls in wanting a bill sent out in the mail. Customer payment plan is TMPP, will they receive a bill in the mail?
No
For the 5 pay plan in NJ how much is the first payment down?
33%
MA foreign drivers abstract requirements
Driver abstract, translated into English with first license date