Conflict Management
Which conflict style focuses on finding a win-win solution through cooperation?
A) Avoiding
B) Competing
C) Collaborating
D) Accommodating
What is Collaborating?
Collaborating involves high concern for both self and others and seeking mutually beneficial outcomes.
What is the first step in the perception process?
A) Interpretation
B) Organization
C) Selection
D) Feedback
What is Selection?
We first select what we notice before making sense of it.
Which of the following is NOT a component of active listening?
A) Remembering
B) Interrupting
C) Understanding
D) Responding
What is Interrupting?
Interrupting breaks focus and prevents effective listening.
Which of these is considered paralanguage?
A) Facial expression
B) Gesture
C) Tone of voice
D) Posture
What is Tone of Voice?
Paralanguage includes pitch, rate, and volume, adding emotional nuance to speech.
What is self-concept?
A) How we believe others see us
B) The image we have of ourselves
C) The way we dress
D) A personality test
What is The image we have of ourselves?
Self-concept includes our beliefs, traits, and understanding of who we are.
Which conflict style involves withdrawing from the issue instead of confronting it?
A) Compromising
B) Avoiding
C) Competing
D) Collaborating
What is Avoiding?
Avoiding delays or ignores the issue, which may work temporarily but rarely resolves the conflict.
What is it called when we blame others’ behavior on their personality, rather than their situation?
A) Self-serving bias
B) Empathy
C) Fundamental Attribution Error
D) Perspective-taking
What is Fundamental Attribution Error?
This bias causes us to misjudge others by underestimating situational influences.
What technique involves restating what the speaker said in your own words to show understanding?
A) Mirroring
B) Paraphrasing
C) Echoing
D) Reframing
What is Paraphrasing?
Paraphrasing is a key active listening skill that helps confirm the listener has understood the speaker’s message accurately.
Rolling your eyes during a conversation is an example of what?
A) Verbal irony
B) Nonverbal feedback
C) Cultural gesture
D) Denial
What is Nonverbal Feedback?
Nonverbal feedback like eye-rolling communicates attitudes, often subconsciously.
Which model is used to explore self-awareness and self-disclosure?
A) Maslow’s Hierarchy
B) Johari Window
C) Communication Iceberg
D) Ladder of Inference
What is Johari Window?
The Johari Window shows what’s known to self vs. others and how openness improves relationships.