Cruising
Destinations
Systems
Sales Process/Call Flow
100

Which cruise line is known for fun? 

Carnival

100

Where is Ocho Rios located? 

Jamaica 

100

Which system is used to look up a member's information? 

Membermaint

100
Where in your call flow do you make the first impression?

Greeting

200

What cruise line can you purchase a kennel for? 

Cunard

200

What is the capital of Hawaii and also a main cruise port? 

Honolulu

200

What does DBC stand for? 

Declining Balance Certificate. (Also known as savings credits.)

200

In your scripting what is the brand you are calling on behalf?

Member Travel Privileges for USAA Members. 
300

Which cruise line is known to be all about choice?

Norwegian

300

Which passage do you need to go through to get from the west coast to the east coast on a cruise? 

Panama Canal

300

Where can you find the ports of calls in OVS? 

Itinerary Information 

300

What is a FBB statement? 

Future Bridge Benefit

400

Which cruise line offers ocean and river cruises? 

Viking

400

What is the cruise port in New Jersey? 

Cape Liberty

400

For USAA members how long are savings credits good for? 

One year

400

Where in your sales process do you ask questions? 

Discovery 

500

What type of cruise is known to sail to destinations such as Galapagos or Antartica?

Expedition Cruises

500

What is Norwegian's private island called in the Bahamas? 

Great Stirrup Cay

500

What does GDS stand for? 

Global Distribution System (the live link between the cruise line and our booking platform)

500

What type of question is: "Who would you like to travel with?"

Fact Finding

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