A
When was the RAF or Refer A Friend ended?
7 June 2022
How many accounts can customers create on their Chase UK app?
20
How do we calculate the round-ups?
We calculate your round-ups based on the first amount charged to your account. This is called the 'auth' amount.
DOUBLE POINTS!!!!!
Currently the monthly limit for foreign ATM withdrawals or equivalent in foreign currency is?
£1500
What's the contactless single transaction limit?
£100
Can customer move money from their Chase Saver to another bank and how much is the limit?
Yes and it's £25k.
DOUBLE POINTS!!!!!
When is the interest paid?
1st of the Month
TRIPLE POINTS!!!!
How many Chase saver accounts customer can open?
10 Chase Saver Accounts
How do we pay interest for Chase Saver?
We calculate your interest daily and pay it monthly. With a 1.5% AER interest rate.
The status of the account is "Investigated" What should we do?
Transfer to Fraud Chat Queue.
What's the contactless rolling limit before CHIP & PIN?
What are the 2 types of PIN?
Offline and Online PIN
What is the limit of money a customer can transfer to a Chase Saver account?
The limit is 250k across all Chase Saver accounts
How long can the customer wait for transaction that is pending?
Merchants generally take up to 7 days to tell us a transaction is complete. Sometimes it can take up to 30 days to complete, for example hotels or car hire. Then the money will either go to the merchant or be returned to your account.
DOUBLE POINTS!!!!
Can the customer create a joint account?
No.
Can I send/receive international payment?
No.
A _____________ is any oral or written expression of dissatisfaction
Complaint
A new dispute cannot be created for the scenarios below:
Pending, Reserved and Approved
TRIPLE POINTS!!!!!!
A new dispute can be created for the scenarios below:
Posted and Provisional Reserved
Transactions that are suspected to be unauthorized, customer is a victim of a scam, multiple claims trigger threshold reached. As an EDB, What should be your action?
Transfer a Dispute to Fraud Ops
2 types of Account Closure
Customer and Bank Initiated
When issuing a Provisional Refund, please inform the customer that provisional refund can be:
Reclaimed
Keep ownership of the case and status __________. You will need to get back on the case for an update on the BIM that you raised.
In Progress
Type of Care Flag
Temporary and Permanent
_______ flags are permanent.
_______ flags are temporary
Blue flags are permanent.
Green flags are temporary.