GINABUT
If you found outstanding credit for $9.99 due to dispute processed, given that item was previously taken to loss. What action should you take?
Answer: Create offset ticket
What is the POS entry mode for Internet (MasterCard)?
Answer: POS81
All claim actions should be notated in which tool? (NOT ABBREVIATION)
Answer: Consolidated Claims System
In TRANE, which icon we move to the parking lot?
Answer: CAR icon
If MOTO 1 is for Single Transaction, MOTO 6 is for?
Answer: VERIFIED BY VISA
Careen worked on a claim with a disputed transaction from Motel 8 for $25.00. She saw on VROL that there is a rejected dispute initiated by BOT, instead of resubmitting the dispute Caren took the transaction to loss due to no inconsistencies found. Was the action taken correct? (YES or NO)
Answer: YES
What action code is needed in VROL which has purge of 30days?
Answer: Negative Exception File Listing
For fraud indicators, F2 is for?
Answer: Card not received as issued (NRI)
What fraud indicator should we add if the transaction is chip on chip and cm said card was stolen?
Answer: F1
James Smith is the Sole Owner of JS enterprise, cm stated that he allow his business partner Peter to use the card and Peter wrote down the PIN on the card, Can we deny the claim using those key indicator/s?
Answer: NO, those are considered 1 key indicator
In CUSTOMER ASSIST, which screen do we use to verify if account is INTEREST BEARING?
ANSWER: CUSTOMER SUMMARY SCREEN
There are 2 outstanding debit for $10.00 each in TRANE due to PC issued, 1 item was reversed due to outside 60 day liability, 1 item for $10.00 is within 60 day liability. What action should we take?
Answer: Create GL ticket
In reviewing AGING Claims, if transaction is no longer located in customer account, what action has to be taken?
Answer: Deny transaction in Financials tab and send appropriate letter (JA#37643)
What does "CMM" stand for?
Answer: Card Maintenance Management System (CMM)
How to compute 60 day liability?
Answer: 60 day liability is calculated 60 days from mailing of statement containing disputed transaction, plus five additional calendar days for mailing (65 calendar days in total)
What is the Job Aid Number for "Reasonable investigation - Debit Card Fraud"?
Answer: Job Aid #37780
What does "T.R.A.N.E" stands for?
ANSWER: Terminal Management System Reconciliation, Adjustments and Network Exceptions
Under what DCC can we dispute for a transaction from a car rental, given the amount is above $25.01, customer don't have the card in possession, the card was swiped and merchant is non EMV compliant?
Answer: NONE. We have no recovery rights
Give 5 MOTO indicator with its description.
1-Single Transaction, 2-Recurring Transaction, 3-Installment Billing, 5-Verified by VISA, 6-Verified by VISA, 7-Internet (CA#37384)
What does VFMP stands for?
Answer: Visa Fraud Monitoring Program (CA#39286)
Transaction: Microsoft 09/20 $24.99
Previous specialist took the transaction to loss since total claim amount is less than $25.01 claim threshold. At the same time BOT successfully processed a dispute, A week after, a specialist from merchant credit report team reversed $11.99 due to merchant credit. How much is the outstanding debit?
Answer: None
Claims between $5,000 and $25,000 with known suspect or claims greater than $25,000 with no suspect must be forwarded to?
ANSWER: Global Securities and Military Affairs (GS&MA) (formerly known as GS&I) for review
Trancode 515 is for?
Answer: 515 - Debit / ATM purchase with cash back: Debits account for purchase with cash back made from customer's Chase debit card
Ben is working on a claim under CTFT scenario, when he checked the card status it is showing OPEN, what should be his next action?
Answer: Check is there is a Delayed Card Closure request or cm withdrew.
You are working on a claim for $3,540.00 and it is showing that it is a Visa Europe transaction. Upon review, you found out that there is no CHL attached. What action should the specialist take?
Answer: BAU. No need to call for CHL