A
affordability to pay
DC
Data collector
Customer has a day and night rate meter, the readings are back to front, what is the term we use for this?
Transposed
in which country did halloween originate?
Ireland
In the movie nightmare before Christmas, what is jacks GF called?
Sally
How many refunds per month can a customer have?
1
Who played Beetlejuice?
Michael keaton
What is a dual fuel tariff?
A tariff that combines both gas and electricity services from the same energy supplier, often resulting in a single bill.
What is the primary source of renewable energy in the UK energy market?
wind/turbine
2 ways a customer can pay..
DD/ VDD/ ROB/ Cheque/ Bank transfer
Name the movie: "One, two, Freddy's coming for you. / Three, four, better lock your door. / Five, six, grab your crucifix. / Seven, eight, gonna stay up late. / Nine, ten, never sleep again"
Nightmare on elm street
YAYYYY...
GAIN 300 POINTS
UH OH....
LOSE 300 points :(!!
What is the minimum refund amount?
£1
how long is a new customers cooling off period?
14 days
Where do we find focals?
Slack
What government scheme encourages energy companies to support vulnerable customers with their energy bills?
WHD - warm home discount
customers can refer friends and family and recieve £50, there is no limit on this... true or false?
TRUE! they can refer as many NEW friends and family's as they want. 50 for them 50 the referee
Name the witches from hocus pocus
Winifred, sarah & Mary
if a customer has a debt banner, can we make changes to an account?
no, we can take full or part payments only
Who do we share the PSR information with?
MOP - DNO/Network - DC
3 things we need to bill a customer are?
MTD's, Meter reads and tariff
CSS
Central switching service
Samhainophobia is the fear of what...
Halloween
Customer has an unexpected expense, calls in to advise us they wont be able to make the next payment, however they are in credit - what can we do?
put them on a payment holiday for however long they cant pay and take from their credit.