BODY LANGUAGE
When I do this it usually means I am defensive
Cross My Arms
Body Language accounts for this much during communication according to Albert Mehrabian
55 percent
I am the I in Smile
In
When you ask for me ie; Cabernet Sauvignon, Merlot , Pinot Grigio you usually ask for what fruit
Grape
When I take the guests order I always do this
Point towards the guest
We are the 2 types of communication
Verbal and Non Verbal
I am the M in Smile
Memories
The term VSOP means what
Very Special Old Pale
I use these pair to contact my guests non verbally
Eyes
I am doing this at work when I am not at the Laundromat
Air Dirty Laundry
I am the S in smile
Sweet
I am made only in the Cognac Region of France
What is Cognac
By Doing these 2 things I am not C'ing the professional perception I convey
Curssing and Congregating
Spoken words account for this much during communication
7 percent
I am the L in Smile
Lip
Champagne is made in this Region in France
Champagne
When I demonstrate Responsibility, Etiquette, Sensitivity, Pace, Educate, in Conditions and Tradition I receive much acknowledgement
RESPECT
Thirty Eight percent of me is usually used during communication
Tone of Voice
I am the E in the acronym Smile
Expression
When presenting wine I must mention these 3 things
Vintage, Name of Wine and Grape