All About Groups
If the TP created a Deposit group, what should be paid within 30 days?
Initial deposit
What article should you go to find the Group Payment Schedule and penalty percentages based on days before sailing?
Group Guidelines - Groups Your Way - RCI
Which department is the primary contact for general shoreside group requests, concerns, and questions?
SGR (Shoreside Groups Representative)
What 2-letter code should we put in a reservation if we have verified that the booking is in compliance with the minor berthing policy?
VM
What will happen if the travel partner allocated a stateroom but failed to put names and deposit within 30 days?
The stateroom will be released
If the guest is calling about their reservation under a travel agency, which article should we pull up to confirm if the information can be provided to them?
Direct Guests - What Information Can I Give Them About Their Reservation?
We need to request a waitlist clearance for specific dining times. Who do we reach out to?
Dining
What 2-letter code should we put in a reservation if the travel partner/guest has requested to make a name change and you have confirmed that the name matches their travel documents?
NM
If the travel partner wants to know if all reservations in the group already has gratuities, where do you go to check?
Supplemental Package Review
If the travel partner is requesting for cancellation letter, which article should you pull up to see where to send the request along with the email request template?
Royal Caribbean Travel Protection for Groups (GTP) - RCI
A travel agent is experiencing technical issues with the CruisingPower portal. Where do we refer them?
CruisingPower - Sales Automation
After cancelling an individual guest on a double occupancy booking, where should you go to fix the payment allocation?
Cross reference screen/tab
This is the only Ship Class that offers triple and quad occupancy in a group.
Icon Class
Where do you go to check on the latest itinerary changes and updates?
Important Alerts!
You need to request a DPA (Disbursement Processing Authorization) number for a commission payment. Who do you contact?
Group Accounting Helpdesk (GAHD)
If the travel partner wants to check the group rate for quad occupancy, what should you advise?
Quad occupancy is not available in groups, but I can check in individual reservations
After collecting the initial deposit, what should we do to ensure that the guarantees will not be released?
Extend the option date. (Follow the hardstop date)
If you want to check if a reservation can be moved into a group based on current promotions, which article should you check?
Checking Discount Applicability To Move a Reservation To Groups - RCI/CEL
Travel partner Laura would like to check the commissions she received last week after you provided the DPA number. Who should she contact?
Paymode
If the travel partner wants to reprice a reservation, what should be the first thing to check?
Final payment date