Let's have a quiz.

What can I do?

100

TP booking, DG calling, (I wanted to check the rate of gratuities). Can we provide?

 Yes

200

TP in a group reservation, guest calling, wanted to check dining time. What are the tools we can use to verify the dining time before transferring.

IBT and/or PDF viewer.

300

Guest calling on a TP booking, Can I ask for the transfer RATE?

Yes. standard rate available in KD

500

I'm not on the guest list but we have a tagged booking, I wanted to cancel his ex wife. Can you assist me? (The caller is not listed in the CN field)

make sure on the of guest will call us to cancel.

What can I provide?

100

Hey! where can I check the travel document needed?

www.royalcaribbean.com/plan-a-cruise/travel-documents.

200

I wanted to change name on the booking. What information you need from me?

Booking ID

1st & Last name must match on the booking.

300

TP calling on a DG booking, not authorized. What information you need to ask?

Provide all associated booking numbers, all guest names (for the booking they want to change the contact for), email address, and (if in BK status) the last four digits of the credit card number used to pay the deposit.

• If the guest states they paid by Affirm, that is an acceptable substitute for providing the credit card information.

Where can I see it

100

I forgot my booking #. 

IBT and/or Siebel loyalty

500

International booking guest calling, asking for OBC. Where an agent can check it?

IBT
Legasuite (SA)

How I will handle it?

100

Frustrated guest, wanted to cancel the booking. Provide some  empathy.

***free flow***

300

How many seconds we can put the caller on silent if the agent mentioned, "one moment please"

60 secs.