What is it?
What do you call the Airbnb logo?
Bélo
What is the the user-facing tool that they can use when they have inquiries about their Airbnb accounts?
Help Center
What are the 4 pieces of information you need to authenticate the user?
Name as it appears on his/her Airbnb account, Email Address, Phone Number and Payment or Payout Method
What's the macro to be used when a user wasn't able to authenticate his account?
Account Authentcation: Unable to Authenticate
Who are the 3 founders of Airbnb?
Brian Chesky -CEO
Joe Gebia - CPO
Nathan Blecharczyk - CSO
What is the color of the Aibnb logo?
Rausch
An internal tool used for us to use to help users out.
Nova Knowledge
"Become a User"
How can I book without waiting for the host's approval?
Through Instant Book
It is a booking method wherein a host can customize the price for the guest before he books it.
Special Offer
True or False. Host can send anyone a Pre-approval.
False. Host can only send a Pre-approval for those guests who send him a message.
When a reservation is under Pending Verification, most probably it's verifying the user's ID? True or False.
False. Authorization is for pending verification.
How many hours will it take before Checkpoint goes to Request Retracted if guest failed Identity 2.0?
12 hours
When does Airbnb release the payout?
24 hours after check-in
When is Airbnb founded?
August 2008
What are the pieces of information needed if the user failed to authenticate his Payment/Payout method?
DOB and Recent reservation code
When should a guest cancel his reservation for him to get a full refund for the accommodation fees if the cancellation policy is Strict?
Within 48 hours from the time of booking and 14 full days before the check in time.
The host cancelled a reservation last November 2018, when will he be eligible to become a Superhost if he'll meet the requirements again?
January 2020
The 2 requirements for Admin Notes.
Problem and Actions
It is added automatically when Account Authentication: Unable to Authenticate macro is applied.
No Survey Tag
It is the percentage of new inquiries and reservation requests the host responded to (by either accepting/pre-approving or declining) within 24 hours in the past 30 days.
Response Rate
It let hosts suggest local spots, like restaurants, grocery stores, parks, and attractions.
Guidebook
The guest service fees ranges between _ and _ ?
0% to 20%
It is a selection of homes verified for quality, comfort, and style and are usually more costly than that of the other regular homes.
Airbnb Plus
When a host cancels a reservation, penalties will apply. What are the penalties?
1. Cancellation Fee
2. Automated Review/Guest Review
3. Blocked Calendar
4. Loss of Superhost Eligibility
5. Account suspension