Ticket Please!
In Jira, a single piece of work, like a task, bug, or story, is called a __________.
What is an 'issue'?
The project management tool developed and used to plan, track, and manage work
What is Jira?
These models are used to distinguish between tactical and strategic work.
What is the “Run & Improve” vs “Governance Board” model?
CTA
What is Call to Action?
This emoji best describes what it feels like to close a JIRA ticket.
What is 🎉 (or 🧹 or 🙌)?
This is the short title you assign to a Jira ticket, so people know what the issue is about.
What is the Summary?
The system we use to manage customer health, CTAs, and Success Plans.
What is Gainsight?
This form streamlines tactical, medium-effort initiatives that focus on maintaining and enhancing existing workflows, tools, and processes.
What is the Run and Improve request form?
CX
What is Customer Experience?
This is the only bird that can fly backwards.
What is a hummingbird?
Select this to show whether a ticket is In Review, In Development, or Closed.
What is the Status?
The name of the system we will use to request a Jira License.
What is SAAM?
The structured process we are using to help us capture, assess, and prioritize project ideas and operational needs.
What is our Intake Framework?
PBM
What is Principle Based Management?
What are noses?
This JIRA field indicates who is responsible for completing the work on a ticket.
Who is an assignee?
To be the strategic partner to Customer Success by enabling best practices, productivity, technology innovation, and data-driven customer insights.
What is the CSX OPs mission?
Following a consistent framework allows us to say “yes, but not now” so teams can focus and execute on the most important work at the right time.
Why is intake management important?
UAP
What is a User Adoption Platform?
The name of the first person to walk through the Ellis Island building.
Who is Annie Moore!
You use this section on the JIRA issue to write detailed steps and requirements for the ticket.
What is the description?
The Scorecard we use to prioritize strategic work.
What is the Business Value Scoring Matrix?
This entity sets strategic direction, approves major changes, and ensures alignment with goals.
What is the CSX Governance Board?
ERS
What is the name of the system customers use to log product enahancement requests?
This mythical creature appears when a request skips the intake process.
What is the Scope Creep Gremlin?