CRM
You must ALWAYS add an activity after ?
A Phone Call
Το σύστημά σας θα είναι το ίδιο με αυτό που χρησιμοποιώ τώρα;
How will you respond?
create a case
What does CBC stand for?
Criminal Background Check
How many MCO partners do PPL have?
19
What is always required when creating a new case?
The Case Title is not only required but also important for communicating what the case is about.
When do you encrypt an email?
If you are sending anything that is specific to a consumer or a PA with their personal information
what is SSW
Support Service Worker
How many programs does PPL have?
49
When will you create a child case?
If you have already created a case for one thing and you need to create a case for something else, this would be called a child case.
How do you address an email when they haven't given a name?
enter "Dear Sender" or "To Whom It May Concern"
SharePoint collaborated with whom and what is it used for?
Microsoft and is primarily sold as a document management and storage system,
Who is self-directing under PPL?
-Children with I/DD
-Adults with physical disabilities
-Adults with I/DD
-Older adults
What should we do instead of reactivating a case?
Create a new case and include the closed case number to reference back to
which email template do you never use?
Additional info template
Medicaid not Eligible
What tasks do PPL complete for each participant?
enrollment, Finacial management, criminal background check, process payments, fil taxes, issue w-2 forms, reporting, and customer service.
Why must you resolve the case before closing it?
If you don't resolve the case, it will still show "in progress"
If a worker/provider reports to customer service of a check they never received or was lost/stolen, what should we never do, and what should we do?
Customer service should NOT advise at any time that a refund will be made, and create a case.
Intellectual disability-IQ below 70, manifested before the ag of 18, and is accompanied by significant limitations in at least two skill areas such as communication, self care, home living, social skills etc
Every state has how many self-directed programs ?
Between 1-5