SIFS
Deposits
CSOPS Requests
Productivity
Random
100
This is when we haven't received letter
What is Preapproval
100
What do we read to make adjustments 
What is 90 day or Q12
100
when client requests document to be sent via mail
What is mail request 
100
TEAM Goal for this month 
Whats is 805
100
What is the new email in the welcome package 
what is success@nationaldebtrelief.com
200
2 ways we received an approval 
What is Letter or 

Recording

200
How many days are we able to skip
What is  60 days
200
Client has added all the money needed to complete program
What is lump sum requests
200
Call-time should be at least ....by end of month 
What is 5hrs or more
200
What are the names of our 2 typical program types we may see
What is Gitmeid Law

What is NDR 

300
Under what field can you see who approved
What is Approval Process
300
What are 2 ways we can reschedule a NSF
What is Same amount

different amount

300
Client needs proof account was paid off 
What is PIF
300
How many approvals per day does each TM on our team need for us hit team goal by EOM
What is 9 
300
How many times are you NOT suppose to miss punches per week?
What is 3 Missed Punches.
400
3 things has to happen before we collect our fee
What is we get a sif/

Client approves a sif/ First creditor payment is made






400
How many days does it take for a refund request to process? An how long does it take for ACH?
What is 1-3 business days

24-48 HRS

400

Client needs this and we have an except for Comenity due to all or nothing policy)

What is Revoking a POA 

400
Where can you calls holding queue 
What is TWILIO Dashboard
400
For BBB Complaints- what are the order of disciplinary action if you are the root cause more than once 

What is

1. 1st offense- Warning

2. 2- COE

3. 3RD-Separation


500
In what field can you look to see analytics from negotiations
What is Field History 
500
We can do this by subtracting the enrolled months from program term
What is PS Refrsh
500
CSOPS should not receive these 5 type of requests 

What is 

• Emails for suicide threats

• Emails for BBB clients that have not been previously escalated

• Portal help

• TM approved SIFs in error and client’s want to reject

• TM send request to update contact information such as address, phone # etc.


500
What are the categories for the index (5)
What is CALL, NOC, RTS. QA, SIFS
500
Names of the 2 new managers
Who is Stephanie Ocampo

Who is Diomara Lawrence

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