Eden
This is the location of the newest facility
What is Georgetown/Texas?
Who are the final decision makers of approving a move-in
Who are Ana and Tracy?
HFS stands for this Illinois state department
What is Healthcare and Family Services?
This is the era Illinois developed the Supportive Living Program as an alternative to nursing home care
What is 1980's?
This yellow, striped insect produces honey
What is a bee?
This is the term for going above and beyond what the customer expects.
What is over-delivering/exceeding expectations?
This abbreviation means "as needed" or "as necessary"
What is PRN?
Staff is available for this many hours a day to assist with emergencies.
What is 24?
This is the first Eden opened
What is Chicago North?
This is the plan that is provided to staff with instruction and direction in event of a fire, flood, power outage, or other disaster or emergency
What is the emergency contingency plan?
For long-term care Medicaid, Illinois uses this many years as the "look back" period for checking transferred assets
What is 5 years?
Known as the "Red Planet" it is the fourth planet from the sun
What is Mars?
This painter is famous for "The Starry Night"
Who is Vincent van Gogh/van Gogh?
This should be your first action when a customer is angry or aggressive.
What is remaining calm?
This abbreviation represents "immediately" and is said over the walkie.
What is STAT?
Staff is available to respond when pulled.
What is pullcords?
Who is the secret of success at Eden.
What is staff?
What is not permitted in Eden, the apartments, or in front of the building or within 15 feet of any entrance.
What is smoking?
This is the main online portal where IL residents can apply for Medicaid, SNAP, and cash assistance
What is ABE?
What was Eden's original color?
What is green?
What is the name of the fictional wizarding school in the movie Harry Potter?
What is Hogwarts?
This is something you should never make to a customer, as it can lead to trust issues.
What are promises/false promises?
This acronym is for the professional who provides direct, daily care to the residents in a facility.
What is CNA?
This is provided on a weekly basis but can be opted out of.
What is laundry?
What is the current number of facilities
What is 5?
How many nights in a row can a overnight guest stay?
What is 2 consecutive nights?
This is the name of the toll-free hotline used to file complaints against a provider, including issues regarding abuse or neglect
What is the Complaint Line/Hotline?
How many colors are in the rainbow?
7 (red, orange, yellow, green, blue, indigo, and violet)
This sport is known as "America's pastime"
What is baseball?
This is the first thing to do when a family member or resident comes to you to complain.
What is listen?
These are the basic tasks - bathing, dressing, and eating - that individuals perform daily to maintain independence.
What are ADLs (Activities of Daily Living)?
This program is offered weekly that can involve the residents and staff.
What is activities?
This is what our voicemail calls us.
What is THE BIG KAHUNA?
This is the minimum of managers that must be present when an employee is terminated.
What is two?
Effective January 1, 2025, the monthly Personal Needs Allowance for a resident is this amount
What is $120?
This beverage is made from fermented grapes
What is wine?
This superheo is also known as the "Man of Steel"
Who is Superman?
This act protects sensitive patient information.
What is HIPAA?
This set of initials refers to a document outlining a resident's request not to have CPR performed.
What is DNR (Do Not Resuscitate)/POLST?
This is provided in certain public areas only.
What is Wi-Fi?