Patient Experience
Acronym is used for official surveys required by CMS
What is CAHPS?
Percentage of patients completed a survey
What is Response Rates?
Email invitations cannot have logos or other images
What is true?
HCAHPS surveys are for this type of medical experience
What is Inpatient?
Client support team that does not have a dedicated support model
What is Midmarket 801+ or Team Lightning?
Press Ganey's four core healthcare product offerings
What are Member Experience, Consumer Experience, Employee Experience, and Patient Experience?
Automatically emailed to the client after they send a file via FTP
What is an FTP confirmation email?
JAJO stands for which months
What is January, April, July, and October?
Services such as imaging and labs
What is Outpatient?
Technical guide given to clients to assist with file layout and upload process
What is the ITTI?
Dr. Irwin Press and Dr. Rod Ganey works at this university
What is the University of Notre Dame?
A list of all medical providers and sites that are set-up for a client
What is MD Export?
The Ingress Manager tab is where you would enter the monthly max
What is sampling?
Typically sampled by provider
What is Medical Practice?
Symbol that needs to be at the end of every patient record in an upload file
What is the dollar sign?
Platform used to create custom digital-only surveys
What is HX or Foundations?
DB2 commend used to view question variables and reporting conversions
What is PGSURVCK?
IZ0101 is this type of survey
What is HCAHPS integrated?
Often offered as a hand-out methodology
What is Behavioral Health?
Designation of an account in PGFusion that has full access to all features, functionality, and user management
Who is the root user?
The five most common PX services known as the "Big 5"
What are Inpatient, Ambulatory, Medical Practice, Outpatient, and ER?
Used to add demographic filters to the Query Tool
What is demo maintenance?
The unique ID code given to hospitals by CMS and is needed for CAHPS set-ups
What is CCN?
Became for HOPDs in 2024
What is OAS CAHPS?
When R&A excludes a client from benchmarking
What is a friendly exclusion?