Rates/Tariffs & Deposits
BGE Gas and Electric Rates Change...
Gas monthly, electric twice a year
This meter is read via ERT once a month
Legacy Meter
Refund Processing timeframe
30-45 days
These are the units commonly billed for electric and gas service quantities.
kilowatt-hours (kWh) and therms
Gas Rate for August 2026
$0.3237
System that houses all usage and meter reading data.
MDM
A general overpayment must remain on the account for this many business days before a refund can be issued.
7 business days
Channel __ is the Customer's excess generation and Channel __ is the Customer's usage.
Channel 2 and Channel 1.
This page and tab, allows a user to confirm and unenroll a Customer from ebill campaign.
Account Page, Characteristics Tab
Residential and Commercial Deposit Installments
8 Residential, 6 Commercial
This smart device is attached to all gas meters to enable smart meter functionality.
(IMU) Integrated Metering Unit
This program extends a customer's due date from 21 days to 28 days to better align with fixed-income payment schedules.
Bill Extender Program
Account 3946212000 - Settlement credit given April 2026.
$93.01
This controls when the Meter is read and the bill generates.
Bill Cycle.
Deposit amounts are based on...
Residential deposits equal 16.67% of the annual usage at the premise and commercial deposits are based on two consecutive billing periods or 90 days of usage (whichever is less)
This case should be reviewed first when a customer reports a non-communicating AMI meter.
Meter Maintenance Case
This Tab on the Adjustments page provides refund check details.
A/P Request
All Solar Customers can choose between an annual payout or this alternative option that allows credits to continue accumulating.
No Annual Pay-Out (Indefinite Accrual)
Case to issue once a service address change has been confirmed via the USPS website.
CORRECT - ADDRESS CHANGE - POST OFFICE case
Process to set up installments on a FULLY billed out Deposit.
1. Cancel deposit segment
2. Add installment amount on the SA/Deposit page.
This (section) of MDM, in the Usage Subscription tab records every usage request and response exchanged between billing systems.
Usage Transaction History
To determine where a credit/debit balance transferred from/to, review the adjustments,__________ tab.
Transfer Adjustment
A customers Accrued Carryover kWh from last month was-228, this month they have a Monthly Meter Use Kwh reflecting -300, what is their Accrued Carryover kWh for this month?
-528 kwh
The response time for an Annual Base Letter request
21 business days