Time Management
History
Case Open
Authorizations
FAQ
Payroll
100
The Time Matrix is made of 4 quadrants
What are Q1- Important/Urgent Q2- Important / not urgent Q3- Not important/ Urgent Q4- Not important / Not Urgent


100
Started in 2009
What is Centria Healthcare
100
The case open binder is composed of 8 tabs 5 of these are

What are 1-Client Info

2-Orders

3-Care Plan

4-Nursing Notes

5-Medications

6-Treatmentnd 

7-Flow Sheets

8-Communications

100
Known as CSH
What is Children's Special Healthcare
100
There are at least 3 departments/roles directly affected by staff schedules being posted in SanData
What are Payroll, On-Call, CSMs, AR, Billing, Finance.
100
The secondary pending list is received and closed by
What is Tuesday 2 pm to 5 pm
200
The quadrant of the time matrix that is known for containing the most important tasks 
What is Q2
200
Received acreditation August 2010
What is JCAHO - Joint Commission 
200

2 primary documents that are Scanned and emailed to soc@centriahealthcare.com:


What are -service agreement &

 -admission packet checklist -

Other documents if needed (MSA, Transfer form, FCG, Copies of Insurance Cards, etc.) 


200
A special act that enables can qualify a child for Medicaid Eligibility when the family does not qualify for this benefit.
What is the TEFRA ACT.
200
Actions taken when there is a NO Call / NO Show
What are 

1. contact client and apologize

2. Cover shift ASAP

3. Contact Staff for explanation

4. Assign points or fire staff member

200
Rate reviews are received and closed 
What is Wednesday 8:30 am to 11:00 am
300
The 2 quadrants of the Time Matrix that are both Not important
What are Q3 and Q4
300
Launched in March of 2014
What is CareCheck Tablet Program
300
Documents that are required for an FCG application

What are :

Application

-Completed clinical skills test / -Waiver to Provide non-skilled care /-I9 /-W4 /-MI-W4 /-MI New Hire Report /-Training and Validation 



300
The age when a child "ages out of" medicaid elgibility 
What is age 21
300
The rate a staff member is paid to attend a Meet & Greet
What is Half hourly rate or minimum wage which ever is greater
300
The reason payroll needs to be completed by 11 am on Wednesday. . . 
What is processing takes 4 hours and ensure payroll is ready on Friday.
400
What must be created in the workplace so that communication takes place
What is a common language.
400
First Office outside of Michigan
What is Dallas, Texas
400
The 4 possible documents that are to be placed in the front of the Client binder for an Open Case Meeting

What are - 1-Service Agreement for either Health care or Rehab (required)

- 2-FCG Packet (for Rehab if there is a family caregiver)

- 3-Medicaid Change in Provider Form (only if a Transfer case)

- 4-MSA (only if Children’s Special Health Waiver case)


400
Receives the MSA form and gives final authorization

Who is the MDHHS - Michigan Department of Health and Human Services. (The Authorization department submits the MSA form to MDHHS for final authorization.)

400
The important numbers on the CSM  Scorecard . . .
What are Scripted hours, Actual hours, Margins, Utilization.
400
Poor documentation is not accepted by payroll. . . 
What is possible payer source kick back and jeopardize claim (pun intended).
500
The questions that should be asked to determine the importance of a task

What are:

1. Ask management to identify what is Priority. . .

2. What would happen if this was put off to later? 

3. When does this really need to be done?

4. What is the impact on ROI?

500
Known as the first Client Service Manager at Centria Healthcare.
Who is Chris Wilcox.
500
The case open meeting include at minimum the following 3 parties
Who are 1- CSM, 2-Clinical Nursing Supervisor, 3-Client
500
When must a Renewal authorization must be submitted to MDHHS 

At least  15 business days prior to the Authorization expiration date

500
Notify all 4 departments/roles when a client enters the hospital
Who are CSMs, Clinical, Payroll, and Billing
500
Reason CSMs are responsible for the field staff documentation to be correct and on time. . . 
What is CSMs are the field staffs supervisor.
M
e
n
u