Integration
Course Fee
Who Do I Call?
Now What?
Potpourri
100
One of your accounts recently switched to Moodle - they want to incorporate grade return; what do you tell them?
What is we do not have LTI capability in Moodle but we can provide Single Sign On functionality.
100
Your Follett bookstore manager tells you they want to do Course Fee for next fall - what do you do?
What is email Staci Powers and CC in the leadership team
100
Your customer is angry because you can not confirm a 50% discount on an old edition of a textbook.
Who is your District Manager
100
The English department chair just informed you they are being told by administration that they must increase their online course offerings.
What is call your ES to strategize on this department wide initiative
100
You have a custom production backorder - who do you call?
Who is Custom Inventory Manager
200
One of your largest schools is moving to Canvas for Fall 2015 - what do you do to put yourself at a competitive advantage?
Use the Canvas demo site to show functionality Send them to the DCS website
200
You know what adoptions you are targeting for Course Fee - how do you strategize pricing?
What is consult with your DM and include Staci (PD)
200
You can not figure out why your Magellan is telling you that your samples are in "pending" status.
Who is your DTS (Roy Rosa)
200
You have a new account and while working in DW and Top Adoptions, you discover it has low market share. Now What?
What is work with your ES to strategize time management and prioritization.
200
Your bookstore wants authorization over 20% on custom returns - what do you do?
What is fill out the return form and submit to custom.
300
You have a 4LTR Press adoption that is not using CourseMate actively, what is your strategy?
What is demo the content inside their LMS (since you've already proactively filled out the DFS form!)
300
Which of the following bookstores are we not currently working with on an active Course Fee model?
What is none of the above
300
You have a customer that is unhappy with the response time of technical support.
Who is your District Manager.
300
You find out you are in the short stack for a large takeaway intro adoption. Presentations have already been scheduled for the spring. Congrats! Now What?
Uncover needs across the committee while collaborating with leadership team and marketing on pricing and presenting.
300
You have two customers that you committed to seeing on Tuesday at the same time to do a D2L course copy for their MindLinked MindTap course (they are located 2 hours away from each other). What is the best resolution?
What is conduct a WebEx with both customers together.
400
Your US History adoption just decided to integrate MindTap for their 2 semester course. How do we deploy this across 2 semesters?
What is fill out the DFS form for the 2 semester access code. When the student activates the code, the student’s account (in the case of the MindLink it would be their Gateway ID) is credited with the 2 courses. The first course is used for the first semester. When the student takes the second semester—whenever that may be—they still have one credit left in their account. When the student enters the MindTap/CNOW/Aplia course for the 2nd semester course, the system recognizes that he/she has a credit for another semester of access and does not prompt for an access code.
400
An account wants to do Course Fee but the bookstore is not currently set up to execute - what are our options?
What is site license
400
You have a lot of potential in a particular discipline in your territory this Spring and would also love to incorporate events across multi-schools. Who do I strategize with to make the most impact?
Who is your Engagement Specialist
400
You are in a training with a customer when an unexpected error occurs. What process do you follow?
What is create a high priority technical support ticket and request an immediate return phone call. If you are unable to do this, contact a member of the leadership team to assist.
400
You have an instructor that uses technology but is not open to looking at yours. They do not want to do a pilot or presentation. How can you move this adoption along through a different channel?
What is student intercepts.
500
You customer has a great relationship with your DSC and they want to proceed with integrating MindTap inside their LMS. How do you keep your DSC involved in the support of this adoption?
Through the MindTap Admin tool and other required semester checks, the DSC role is still fully capable in this case pre and post deep linking.
500
You have a customer who recently decided to move from Course Fee back to normal deployment. You deployed pinless content but now need to pincode protect it for Spring. What do you do?
What is you will need to redeploy the content as Passcode protected and the Instructor will have to relink and rebuild the course using the new, access code protected content.
500
I have a large integrated CourseMate customer that would like training. Who do you call?
1-800-yourself
500
Your customer just informed you that they are dropping your product and technology due to the multiple factors (service, support, performance). What is your course of action?
What is consult with your leadership team to develop a plan to win it back.
500
You have poor digital penetration at an account - what is the best strategy to expose yourself and your technology to win the business?
What is a Digital Café.
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