HVAC
What is the HVAC Diagnostic Fee For A Service Call?
$69.00
What must you say in the greeting of a call?
Name
Company
Trade
What is the Plumbing Diagnostic Fee?
It Vary, Tech Will Go Over Diagnostic Fee with the customers.
Who is the Electrical Service manager?
Will Brannen
When is a chat considered delayed?
After 2 Minutes with No Answer or Communication
What Markets Do We Provide HVAC Service?
Austin
Select Bell County Zips
San Antonio
Corpus
College Station
What are the keys of Soft Skills?
Say Yes
Be Confident
Listening Skills
Use the Customers Name
Show Care
Ask
What is the Service Fee for All Plumbing Calls in Austin and San Antonio?
$69.00
What is the Diagnostic Fee for Appliance Calls?
$89 Tax
What is the turn around time for return service work request?
24 hours
What are the names of the HVAC Service Managers?
Michael Rodriquez
What is a 360 Search?
Name
Address
Phone Number
What are the Plumbing Service Manager Names?
Mike Marugo/ Jon Day
Dustin Carver
Ron Lemons
What is the fee for use to go out to give an estimate for a Tesla Car Charger?
There is no fee
What should you always confirm with a technician before dispatching him to a call?
Location/Customer Name
What do we NOT work on or do?
Window Units
Duct cleaning (If mold, book HVAC specialist)
Chiller systems or
Wine chillers
Mobile/Manufactured Homes/ Boats
When do you notate a customers account?
Anytime you do anything within a customers account.
Do we work on tankless electric water heaters?
NO
WE DO NOT DO ANYTHING WITH TANKLESS ELECTRIC WATER HEATERS
What is a brand we do not work on for appliance?
We do not work on or service: Euro, Verona, True, Beverage Air, Traulsen or Hussman brand applainces. Refer back to manufacturer., We can take are of any other applaince brand.
What should you always do before putting a technician on standby at the end of his route?
Check to see if there are any other calls pending.
Check To See if any calls make better since for their route.
What are the benefits of the AMP500 Program?
Priority Scheduling
50% of your annual subscription cost “banked” as a reserve amount for future system replacement. This annual amount will be added for each year you maintain the agreement.
$500 Replacement bonus - upon the first-year renewal of your agreement, ABC will make a one-time “bonus” contribution of $500 into your bank.
Mechanical Service discount-10% discount for Appliance, Plumbing, Electrical and HVAC services (up to $50 per service call)
2 Annual Tune ups - heating and cooling systems checked on every visit
Transferability - If you sell your home, you may choose to transfer your accumulated credit to your new home or leave the banked amount with the new homeowners if they elect to keep the agreement in place.
What must you do at the end of every call?
OBTW Offer
Thank The Customer For Choosing ABC
Who is our plumbers on the install crews for Plumbing?
Grant Gunter
Mike Hansen
If a Customer has a water heater they would like us to install what do you do?
Email John Patrone so he can contact the customer and qualify the install.
What time do all technicians need to be checked in for this 1st stop before reporting a delay to their service manager?
8:30a