Shelf User Guide
www.avon.com
Product Availability, Inventory, and Recommending Replacements
Adverse Event/Reaction Escalation Process
About The Avon Company (History of Avon)
100

How can you add a gem to favorites?

Add a particular Gem to your favorites by clicking on the heart at the top, right-hand corner of the Gem.


100

Give me the price of two fmg Glimmer Lipliners.

4.49 one. 

8.98

100

How often is product availability updated on Avon.com?

Product availability is updated hourly throughout Avon.com.

100

Can we offer them a follow-up call or email from Avon for this situation?

Do NOT guarantee a follow-up call or email from Avon to anyone.


100

In what year was the start of Avon?

1886

200

Give me the names of 3 gems considered as flash.

- Flash: TIRTIR Foundation - 2025 Fixed Commission Error

- Flash: Shipping Rebate Benefit - Not Extended in 2026

- Flash: Phone Order Reminder for Non-Digital Ambassadors.

200

Give me the names of two special offers for ambassadors.

- Now $2.99 each

- Samples are a Win-Win

- 12 Pack Roll-On Deodorants - Buy 10 for $300

200

Where does the list of discontinued products appear?

(Ambassadors)

Ambassadors can view the list on Avon.com > Manage Business > Manage Orders > Inventory Alerts


200

What is the contact tracking that is left in the interaction that is reported for allergic reactions?

Adverse Events Survey

200

Where is the 1886 store located?

Los Angeles

300

Give me the number of 3 gems that are "Decision Tree".

- Impersonation

- Avon Care Source (ACS)

- Admin Tool

300

On which page of the campaign 2 brochure do we have the "Anew Power-Pair Set"?

Page 23

300

What are some of the intimates that are sent by Avon?

- Shaping Tank

- Shaping High Waisted Brief

300

What is the escalation we need to send to have the form to report allergic reactions sent by mail?

IOM to US - Adverse Events

300

In what year did we add jewelry to Avon?

Added Jewelry to the product line in 1971. 


400

Who made the last change and how long ago was the last change in the "Past Due Accounts" gem?

Melissa Hacker, 2 months ago
400

When will the "Kickoff 2026" event be?

Thursday January 22, 03:00 PM - 05:00 PM

400

What are the types of "Earring Backs" that we offer at Avon?

-Fish Hooks

-Screw Back

-Lever Back

-French Back

400

What should we include when sending the IOM > Adverse Events for an ambassador?

  • Email Address for Survey:
  • Phone Number:
  • Product Name:
  • Product Line Number (if applicable):
  • Description of Adverse Event/Reaction:
400

In what year was the business line closed in Puerto Rico?

2003

500

What is the email address to which they should send the photo as proof when they want a replacement for a damaged product?

cs.photo@avonusa.com.

500

The What's New c4 brochure can be ordered in which campaigns?

C02 - C03

500

Can children use Avon’s CBD products?

Avon’s CBD products are for adults. 

500

How do you remove lipstick from fabrics?

  • All brands of lipsticks have been tested to see how well they would wash out of various types of fabrics.
  • They won't budge on blends of cotton and polyester even after multiple washings nylon fares slightly better.
  • Best results are obtained by rubbing a waterless cream hand cleanser such as Goop or (Gojo) into the stain before washing.
500

Who was the first lady of Avon?

Mrs. P.F.E. Albee of Winchester,

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