Appraisal
Our preferred appraisal channelings are?
What is APC, GRN?
Claimant's info unknown can be documented as?
This document will show information about whether there is a deductible waiver for an insured.
What is Declarations Page ?
The survey compromises of __ questions that measures against your metrics?
What is four?
Avoidable _____ counts against claims rep as a KPI
This rental endorsement as a benefit to customers utilizing one of our preferred channeling
When there is a question of low limits, we update our anchor in which format?
What is Low Limits 10K/LIPD 10K limits?
On losses involving hit and runs, what coverage should be getting reviewed on the file and documented as to said file if available?
What is UMPD?
These are the four survey questions
What is: Responded Quickly, Kept Customer Informed, Explained Process Clearly and Explained Digital
The following was a metric on 2023 score card that is now a KPI
What is Actionable?
What is 68%?
Outside of issuing denials to parties after a decision is made, this documentation compliance issue will affect QI's assessment of the file and potentially, affect state compliance expectations?
What is documenting that liability decision was advised to party?
On a claim that is filed involving the following coverages: Comp/Col @ 500 deductible, LIPD @ 25K, Rental @ 30/900, PIP @ 2K, BI limits @ 25/50K, insured is non-responsive and ROR needs to be issued. The parts to include within ROR are?
What is Part A Insuring Agreement, Part D Insuring Agreement, Part E-Duties After a Loss?
Fill in the blank which is tied to Q1: Being ______ helps with favorable survey responses
What is responsive?
This form of KPI helps with survey results and inquiries
What is SMS?
These are the benefits of our preferred appraisal channels
What is (for APC): heat sensors, faster turnaround times, lesser supplements, ability to also upload additional pics already taken when completing APC
What is (for GRN): Life time warranty, ability to obtain rental from single location and easier management of rental if extensions needed, easier for us to get involved if there is an issue
These are our targets for 1P and 3P RIs
What is 70% and 35%?
This type of coverage bars insureds from claiming for damages through their own insurance if found to be 50% or more at fault.
What is limited collision coverage?
This digital tool is mentioned as an example in the question on survey pertaining to digital.
What is MyLM Portal?
Forgetting to input a claim number causes __ times to increase and reduce ___
What is ACW and average availability?
If a customer declines GRN, has own SOC and prior to scheduling APC, we should complete this step?
What is checking to see if SOC is part of GRN network?
When offering APC to a customer, certain states require that what be documented on a file and what to be done if customer refuses APC?
What is documenting that we: Tell customers they aren’t required to agree to photo estimates in order to receive an estimate and if at any point in process, the customer (or shop of choice) asks for a physical inspection we must comply.
What is Undisclosed Operators
ONLY for the following:
The following quarterly award covers outstanding care for customer results trends
What is Customer Champion Award?
Complete the following phone KPI:
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What is Calls Answered Live?