iFSR
When you reprice a ticket and get the SEGMENTS error unable to proceed what steps do you take to correct it?
IR click TKI delete all segments, go to DTI and delete all DTI ER add flights back and reprice as normal.
When there's a IROP and you don't see the flights the pax is asking for in the IROP tab what is a best practice?
Check the flight tabs and sell it in, add a arnk, close the pnr reopen it, click the IROP tab and then accept the protection and ticket will reissue.
When you click on manage what does that help you do with a customer?
Walk them through the MFA steps
What leader have the same letters in their first middle and last name that reads AAA?
Tr(A)cy (A) T(A)ylor
Raisins
How can you process a payment for a infant ticket that shows a AMEX CERT attached to it?
Take the payment in Dlterms using the FORMAT 5/FOPAX123456789258/0-29/C1234.
When a pax calls to say that they are not on the upgrade list, what do you look for?
Check to see if they comp upgrades are on, if not check them out add comp upgrades and have them recheck in. Check to see if all pax have a skymile number added. Last you can sell the OU and SU in the long way and activate via ASL tab
Where can you see if a PM or DM have selected their choice benefits?
Under choice benefits and switching the dates between 2024 and 2025
Name something everyone on the team is afraid of.
KM
ACEC is presenting a what for the employees to celebrate.
Tinsels and Treads Sneaker Ball?
Who do you contact if the Seats Tab fails when a customer wants to use SkyMiles for the Upsell?
No one. Do not contact GTS, as they are unable to pull the miles. Please advise the customer "We are unable to process an upgrade using SkyMiles at this time. Would you like to use a credit card?".
When you issue a refund or if a pax calls to say they didn't receive the email. How can a pax check to see if it was actually processed?
Customers can check on delta.com/refundstatus to see the status of their refund request.
When they submit their selection for rollover miles, where can you find this in omnipro and on what date?
Under posted and dated January 1, 2024
How many agents have a profile picture?
54 and 1 guest lol
What was the most talked about and posted event here at the ACEC?
Dunk Day
When a tkt have been reissued using a GUC/RUC and a pax calls to change their flights how do you reprice the tkt without having to call out?
You will modify all the segs to Y, reprice the tkt, add the remarks for the GUC/RUC, if they are able to clear at that moment you just manually reissue ticket if they have to clear again you waitlist them. (no need for dl terms cause guc/ruc already pulled)
If a PNR includes OAL space, are you allowed to divide the passengers?
No do not divide the PNR in Axis. Contact GPS for handling.
If a pax ask when will their MQD's post from earning them using an eligible AMEX card where can you find the answer?
Hoover over the blue i icon and let them know within 8-12 weeks after the eligible transaction or just read the paragraph un the word POSTED..
Who is on our team and hold a LEADERSHIP role outside of Delta?
Councilwoman Latresa Wells
Who likes to dress down every day and swear they have the flyest kicks?
Mike
When processing a name change and you get this error BAG RMK NOT IN PNR, how do you correct it.
Go to remarks select baggage and delete all bags or no bag comments and proceed
When the error message says No eligible infant PNR found what does that mean and how do you correct it?
The parent's ticket is a rewards ticket but when you price the infant ticket it put it as a revenue ticket so all you have to do is select modify changed to NY and reprice as a rewards ticket.
Where can you locate the compensation history?
Click details under certificates and ecredits
Who will be celebrating 40 years here at Delta on or team next year?
Valerie Jo Hopkins
Name 3 westside born and raised CEMs?
Andrea, Kim and Will