All things EDGE
KT
Verification Station
GEICO Facts
Who's that Customer Type
100
What is the 6 month premium?
1282.85
100
What is the name of the Verification page in KT?
Verification and Authority
https://geicoinsurance.lightning.force.com/lightning/r/Knowledge__kav/ka0eW0000003pijQAA/view
100
TRUE or FALSE: It is okay to skip verification for a long-time customer?
FALSE!!! 
100
Who is the GEICO mascot?
The GECKO 
100
Name ONE Customer Type
Strength, Detail, Relationship, Entertainment
200
Where in EDGE will you change the phone number?
Account Preferences
200
What is MBI?
Mechanical Breakdown Insurance (MBI) is like a dealer's extended warranty protection and provides coverage in excess of the manufacturer’s warranty. When carried with comprehensive and collision, the coverage package is called "multi-risk".
200
How many pieces of verification are there for NIN / COIN? What are they?
NIN: Named Insured
COIN: Co Insured
3
Full Name
Policy # / Phone Number
DOB
200
What is this little guys name?
Maxwell
200
Which customer type enjoys humor?
ENTERTAINMENT
300
Where would a POLICY password show in EDGE?
On Portfolio
300
What names display on ID card?
300
What proof do we need for the Executor of Estate?
Executor of Estate (EOE): Verbal verification from the EOE is acceptable as proof of documentation in every state.
300
Besides auto insurance, name two other types of insurance that GEICO offers.
Homeowners, Renters, Motorcycle, RV, Boat
300
Your PH keeps asking about your day and sharing personal stories. What type of customer are they, and how should you handle them?
Relationship.
Be warm and friendly but guide the conversation back to the purpose of the call.
400
What information can be found here..
Vehicle information
400
As of 1/1/25 what is the BI Minimum & PD Minimum in UT?
30/65
25M
400
After completing your greeting, if you realize that you have a call where there is no one on the line. What do you say?
“If someone is on the line, I’m unable to hear you. Please visit us online at geico.com or call 1-800-841-3000 for assistance.”
400
When was GEICO founded?
1936
400
How should you communicate with a DETAIL customer?
Be precise, provide structured information, and avoid vague answers.
500
What does this mean?
It means...
500
How far will of a Tow do we cover with ERS?
500
Your PH needs their DL #, can you give it to them?
How will you deliver the answer to the PH?
NO!
Leadership will provide feedback on delivery of info.
500
MIKE,MIKE,MIKE, MIKE... What is this guys name?
Caleb
500
Must get both right, IDENTIFY and RESPOND with an ARRM statement.
I am calling because I need to change my payment from the 7th to the 14th because of my direct deposit dates changed at work.
Customer Type: Detail
Leadership will advise how ARRM sounded :)