Level A2.2 BPO SENA

Vocabulary

100

how many states have United states of america

50

200

What is the national animal of USA

Bald eagle

300

Name 3 traditional celebrations  in the USA

Thanksgiving, san valentin, halloween, New years eve, fourth of july

400

BONUS QUESTION

YOU WIN 400

500

Name the item that a BPO agent uses to comunicate with the customer

headset

Irregular Past Verb

100

Begin

Began

200

Be

Was/Were

300

Speak

Spoke

400

Drive

Drove

500

Break

Broke

Polite Expression

100

Instead of saying: That is not my job You should say:

Let me find the right person who can help you

200

Instead of saying: That is not my fault. You should say:

Let's see what can we do about this

300

Instead of saying: Calm down. You should say:

I'm sorry

400

How do you offer help?

How can I help you? or What's up?

How can I help you?

500

How do you get customer's information?

Can I get your name? or Inform me your name?

Can I get your name?

Irregular Past Verb

100

buy

bought

200

catch

caught

300

build

built

400

fly

flew

500

think

thought

Create a sentence in past

100

BONUS QUESTION

YOU WIN 100

200

I _____ to Santa Marta last vacations (Go)

went

300

I _____ happy yesterday because I had a terrible headache (Be)

wasn't

400

I ______ my sister with her homework yesterday (Help)

helped

500

My friends and I ______ a movie last weekend (Watch)

watched