THE ROLE OF LEASING
The Greystar Mission Statement
To enrich the lives we touch by doing things the right way
A tool in Workday that can help you visualize where you are now and what you want your career path to look like.
The opportunity graph
One of the senses linked most closely to memory
Scent
A legal binding contract between the property and a resident
A lease agreement
Our benchmark for Kingsley
4.15
What are the three factors of verbal communication?
Rate of speech, tone of voice, indicators and language
Peer-to-peer program to support team members in taking their careers to the next level
RISE mentorship
The percent of tours/shows in relation to the percent of applications received
A closing ratio
The breakdown of how to complete a task, the Greystar way
SOP - Standard Operating Procedure
Our benchmark for Reputation for BOTH a lease up (a) and a stabilized property (b).
700 and 765
What are the 3 P's of Beyond Expectations?
Be Positive, Be Pristine, Be Passionate
An advanced sales certificate program
Dale Carnegie
The STAR method
Situation, Task, Action, Result
A required form that keeps all files consistent across Greystar
A lease file checklist
The two survey touchpoints that can both be received within a 30-day period
The prospect survey and the move-in survey
What is the difference between our Pillars of Excellence and our Core Values?
How we conduct our business and how we conduct ourselves
Panel style session to evaluate and enhance the readiness of our team members for future roles
RRRR (Round Robin Readiness Review)
2 types of market shopping that are Greystar approved
Anonymous Secret Mystery Shops & Local Property Visits as a Greystar Team Member
A form that protects all parties upon move-out or in case of a dispute
A Move-In Inspection/Condition Form
The place you should spend the most time on in the Kingsley platform
The Respondents tab
The final step in the sales process
Close and invitation
Short, focused, learning opportunities in Workday that offer tools to support growth for team members with a desire to develop
A skills path
The six pillars of excellence
People, Growth, Customer Satisfaction, Operational Excellence, Profitability and Community
Two things commonly asked for that we cannot legally require for an Assistant/Service Animal
A pet photo and vaccine records
The NOMRAL day and time of Kaitlin's weekly Performance Power Hour
Wednesday mornings at 9:30am