GREYSTAR & LEASING
The Greystar Mission Statement
To enrich the lives we touch by doing things the right way
A tool in Workday that can help you visualize where you are now and browse options for what the next step might be.
The opportunity graph
Two things that we cannot legally require for an Assistant/Service Animal
A pet photo and vaccine records
The Kingsley benchmark for all properties
4.20
What are the 3 P's of Beyond Expectations?
Be Positive, Be Pristine, Be Passionate
A peer-to-peer program to support team members in their current role.
RISE mentorship
A metric that equals your # of tours in relation to your # of applications received
Closing Ratio
I am active military and bring in PCS orders today. When does my lease end?
30 days after your next monthly rent payment is due, September 30th.
The Reputation benchmark for BOTH (a) a lease up property and (b) a stabilized property
Lease up = 660
Stabilized = 775
What does each of the following abbreviations stand for (must know ALL 3): RQA, CFG, TMLP
Resident Qualification Agreement, Community Fee Guide, Total Monthly Leasing Price
An advanced sales certificate program focused on relationship selling
Dale Carnegie
A document that breakdowns how to complete a task, the Greystar way
SOP - Standard Operating Procedure
A required form that keeps all files consistent across Greystar
A lease file checklist
All 4 types of Kingsley surveys (survey touchpoints)
Prospect, move-in, pre-renewal, work order
Give 4 examples of industry jargon and the recommended verbiage we should use instead.
Unit - Apartment Home
Property - Community
Appointment - Visit
Master Bedroom - Primary Bedroom
Greystar email signatures follow specific guidelines. Tell me two of them.
Arial font, Size 9, Greystar blue/grey, pronouns are fine, NO graphics.
All 6 Core Values
Integrity, Equality, Professionalism, Accountability, Service, Teamwork
A victim of domestic violence is required to vacate the property __ days after submitting a "Notice of Termination by Victim of Domestic Violence" form AND what must accompany the form when turned in?
15 days, court order/protective order/police report
The place you should spend the most time in the Kingsley platform
The Respondents tab
The five steps of the sales process
Introduction and Lead Information, Identifying Needs, Selling & Visualization, Price & Availability, Close and invitation
A specific, focused, learning content in Workday that can support team members with a desire to develop
A skills path
All 6 pillars of excellence
People, Growth, Customer Satisfaction, Operational Excellence, Profitability and Community
I work for a company called Cross Country Healthcare and need a corporate lease. What is my status and what are the next steps?
Cross Country Healthcare currently has an expired screening status. A new corporate application, lease rider, occupancy addendum and screening will be needed.
The day and time of Kaitlin's weekly Performance Power Hour
Wednesday mornings at 9:30am