Super easy
One of the founders of CHW who's also an IT and very technical guy
They are also known as territory managers
Vendor relations
Covers systems that are not typically part of our policy thru additional payment
Optional coverage
How many days do we give technicians during onboarding to submit documentation on their account?
7 days
Section on DTC TOS that talks about: Except for Air Conditioning/Heating/Ductwork, Ceiling Fan/Exhaust Fan/Attic Fan, and Garage Door Opener, the coverage is for no more than 1 Covered Item unless additional fees are paid.
C. Coverage dependent on plan
The year when the home warranty industry started, by realtors for realtors.
1970's
They also serve as accounts payable
Vendor relations
Name the two locations CHW do not service
Washington and Puerto Rico
This is what a tech needs to submit, which will be the basis of a claim's outcome
Diagnosis
Which plans cover the following.
•Exterior facing receptacles and panels
•Smoke detectors
+ 200 points
Choice plus and Choice ultimate on Real estate
What do we cover?
Mechanical failures due to normal wear and tear
The location of CHW's corporate office
Edison, New Jersey
Name the two payment types
Monthly and yearly
Vendors top key performance indicators. Name all five.
Average auth, Reassign rate, Approval rate, Number of vendors, Number of jobs
How much are we liable for, for wall access?
$500
The Chief Executive Officer in CHW
Jim Mostofi
What percentage of our business comes from customers renewing?
40%
Our Values: where we show we care
HEART
What is the SLA for in home diagnosis submission?
10 minutes
Handles appeals on Non - covered charges or NCC
Case managers
They determine the outcome of a claim based on the diagnosis submitted
Authorizations
Name the three new real estate plans
Choice plan, Choice plus plan, Choice ultimate
Septic tank pumping can be added as an optional coverage to DTC for how much?
$65
Claim review team SLA to decide if a non - covered claim stays as a non - covered claim or overturned
1 hour
We cover all parts and components of an appliance if?
inoperative due to Normal Wear and Tear.