WARRANTY
What is the warranty for TV?
1 year
Where to find explanation history?
Give the workflow.
Demonstrate in front
Allows CIC Agents to access the customers’ smart phone camera to give us a customer point of view.
Telepresence
Types of Service Technicians
DMS and ASC
Period of time outside of the manufacturer’s warranty period where a CIC agent can still book for a repair service through N-GSFS.
Warranty Delegation
Where to find ASC Locator?
Give instruction.
Demonstrate in front.
What products can I use the TPS?
All Products
Types of Services
In-Home Service, Carry-In Service and Vacuum and Laptop Repair Service
True or False
For Tier 1 Delegation
1,085 Days outside of Manufacturer’s Warranty
False
What are the steps in creating an RNA?
Demonstrate in front.
What app do you need for telepresence
Remote Call
55" Televisions
In-Home or Carry in?
In-Home
True or False
For Support Delegation
1,460 Days outside of Manufacturer’s Warranty
True
What are the steps on how to create CNA?
Demonstrate in front.
42" Monitor
Carry In
True or False
For TV cost $499
Warranty Delegation applies
True
What is the meaning of NGSFS?
New Global Service Front System
Call code for TPS?
C50 and C5009
True or False
For DMS booking, CIC Agents can select any day (except same day booking) within the next 3 calendar days.
False