Programs
Status Protocol
Definitions
Shorthand
Outreach Guidelines
100

Program has coaching through Consultants on Call.

What is JSE Premium

100

When a candidate is still working at sponsor 60 or more days, we use this status.

What is delayed, still working?

100

The permanent termination of employment of an employee or, more commonly, a group of employees.

What is a layoff?

100

CRN

What is Career Resource Network?

100

We enable the portal on this outreach.

What is first?

200

Program that does not have coaching, but does have Full CRN.

What is JSE Plus?

200

When we don't have a good phone number, we use this status.

What is on hold?

200

Term used to refer to the sponsor organization.

What is Client?

200

EED

What is Eligibility Expiration Date?

200

We make our second outreach this many days after the first outreach.

What is three business days?

300

Program that only has self paced CRN.

What is JSE Core?
300

We use this status when closing a referral where the candidate found a new job before the first eligible outreach.

What is Closed by LHH, placed before eligible?

300

Term used for the person referred to us by their sponsor organization.

What is Candidate?

300

LVM

What is left voice message or left voicemail?

300

We send an SMS text on this outreach.

What is the third?

400

Two programs that receive full branding.

What are professional and executive programs?

400

We use this status to close a referral when we spoke with them but they did not start their program before eligibility passed.

What is decline, eligibility expired?

400

Person who onboards exiting employees into their Career Transitions Services.

What is an Engager?

400

CIE

What is Candidate Initiated Engagement?

400

We ask for research when this happens.

What is phone number is missing or inaccurate?

500

Term used for continued access to CRN after program is complete.

What is Alumni?

500

A referral will be in this status when it comes into our queue for the first time.

What is assigned?

500

Document that lists your work experience, education, skills and achievements.

What is a resume?

500

NCD

What is Next Contact Date

500

On the first or second outreach, if we are unable to leave a voicemail and there isn't an email listed, we are to do this.

What is look up on LinkedIn? What is send to research?

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