SPICED
Situation, Pain, Impact, Critical Event, Decision Maker
What’s a good response to “We’re not hiring right now”?
Totally understand. Many leaders use this time to optimize talent pipelines or benchmark their hiring costs.
What tool do we use for call automation and connect rates?
Orum
What does “RS” stand for?
Recruitment Solutions
What’s the first thing you should do before reaching out to a new prospect?
Research! Check their LinkedIn, company site, or recent news to personalize your outreach.
In SPICED, which step helps uncover the “why now?”
Critical Event
What’s the best way to handle “We already have an RS/RPO partner”?
Acknowledge, then ask: “How are they helping you achieve X goal?” or “What would you change if you could?”
What’s the primary goal of an SDR within RS?
Generate qualified meetings and build pipeline for RS BDs
Name one type of RPO model we offer
End-to-End, Modular, or Project-Based
When crafting an email, what’s the ideal length to keep engagement high?
Trick question!
New Logo: Around 60–90 words short, skimmable, and value-driven (under 30 seconds to read).
Existing Clients
Give one example of a “Pain” statement from a client.
“We’re struggling to find qualified candidates fast enough.”
How should you respond to “Send me information”?
Offer to send it and suggest a short follow-up chat to tailor it.
What’s one way to personalize a LinkedIn outreach?
Reference a post, promotion, or regional context
What does MSP stand for, and what does it manage?
Managed Service Provider – manages contingent or temporary workforce suppliers
What’s a good ratio for outreach balance across channels?
Roughly 40% email, 40% phone, 20% LinkedIn (or adjusted per persona)
What’s the best follow-up question after identifying a Pain?
“What happens if this challenge continues?”
When a client says “Budget is frozen,” what’s a pivot?
Discuss ROI of workforce optimization or explore internal mobility referrals.
How do you know when to tag a prospect as “engaged”?
They’ve replied, clicked, or requested info. Not just opened
What does DTE stand for and what can be found there?
Digital Talent Exchange and it's where clients can connect with top talent across all levels, backgrounds & industries at no cost to them
What’s the best way to re-engage a cold lead?
Reference a previous touchpoint or update tied to a business trigger (new funding, hiring surge, etc.)
How can SDRs connect SPICED insights to an RS solution?
Map client pains to LHH offerings (e.g., hiring bottleneck → RPO, skill gaps → GA, leadership → LD)
What mindset should SDRs keep when facing objections?
Curiosity over defensiveness — objections = opportunities.
What’s the most important follow-up rule?
Always close with a clear next step or question (never leave it open-ended)
Beyond RPO, name two additional RS offerings.
Executive Search, Perm Placement or Temp hire
What’s one key metric that defines SDR success beyond booked meetings?
Pipeline influence, conversion rate, reply rate, or multi-thread depth