Liberate JAM & CAY Assessment

Liberate

100

What is the definition of a fiber optic cable?

Glass cable is used to transmit the optical signal from one device to another.

200

What is the definition of an OLT in a GPON network?

The equipment in the Central Office that transmits the data encoded as light.

300

What are the names and locations of FLOW stores in the Cayman Islands?

Shamrock Road, Savannah, Grand Cayman, 638 West Bay Road, Seven Mile Beach, Grand Cayman

400

How many channels are included with the TV Plus package?

 191 Channels

500

What is the name of the application used to change the Wi-Fi name and password for DSL customers?

Smart/RG Device Manager

Liberate

100

Which applications are used to check for service outages for Liberate customers?

OTS, SOLAR WINDS 

200

What is the maximum distance between a ADSL 2+ customer and the node?

5Km

300

Which indicator lights should be active on the Sercomm ONT FG1100R for FLOW customers in the Cayman Islands?

Power,GPON,LAN,Phone

400

How much does the Do it More Internet, TV and Voice bundle cost?

$6,499 + GCT

500

True or False: Does the Smart RG modem’s interface show whether it uses the 5 GHz bandwidth after logging in?

False

Liberate

100

What is the meaning of BBMS?

Broadband Management System is a provisioning application used to manage both DSL and GPON customers. You will be able to use BBMS to validate the issue reported by our customers. Changes should be initiated from the billing system. 

 

200

What is the maximum distance between a GPON customer and the node (OLT)?

20Km

300

What is the telephone area code for the Cayman Islands?

345 

400

What are the names of the two legacy (grandfathered) packages previously offered by FLOW Jamaica?

FLOW Essentials,Do It Now Bundle,Do It More Bundle,ETC

500

If a customer wants to change their Wi-Fi name and password, what are the two options you can use to assist them?

Log in through a browser using the modem’s default IP 192.168.1.1/admin or FLOW Smart App

Liberate

100

What is GPON?

GPON is a fiber to the home (FTTH) network solution that utilizes a shared infrastructure in which data is transmitted over fiber optic cables to provide multiple customers with high-speed internet, voice over IP (VoIP), and IPTV services.

200

What is the IP address used to access the modem for residential gateway for FLOW customers in the Cayman Islands?

192.168.1.1

300

What are the recommended troubleshooting steps if there is no internet light on the ONT for FLOW Cayman customers?

• Check the power adapter and confirm if it is plugged into the power outlet.
• Make sure the power is turned on for the device.
• Try connecting another device to the power outlet (to see if outlet itself is working).
• If the issue persists, log an fault ticket in ACUT.

400

What are the download and upload speeds included in the Yard and Road Plus plan?

⬇️ 1000 Mbps download

⬆️ 100 Mbps upload

500

Which indicator lights should be active on the Smart RG modem?

Power, DSL, Internet ,Wi-Fi/WLAN

Liberate

100

What are the recommended troubleshooting steps for resolving a no dial tone issue for FLOW landline customers in the Cayman Islands?

• Ask customer to check the phone port on the ONT and confirm if the phone light is on.
• Check that all cords are properly connected on both ends to the wall and phone.
• If using a cordless phone, check if it is charged.
• Ask the customer to reboot the ONT by removing the power cord and replugging.
• If the issue persists, log an fault ticket in ACUT.

200

What modem models are used by FLOW customers in the Cayman Islands?

844G,Sercomm ONT FG1100R,IP3442M,Adtran 834-V6

300

What is the escalation time frame for resolving email-related issues in the Cayman Islands with FLOW?

12-24hrs

400

What are the main service bundles offered on FLOW Jamaica’s website?

Yaad & Road , Yaad & Road Plus 

500

What is the IP address used to access the Smart RG modem?

192.168.1.1/admin