Code of Conduct
These are required to be worn at all times by customers while in the library.
What are shirts, shoes or other footwear?
Customers use this to pre-register for a library card.
What is catalog computer?
These, list events going on within the branch.
What are branch calendars?
This is where patrons put their books when there are ready to return them.
What is the book drop?
Serious violations of the code of conduct may result in the issuance of a written warning notice without a verbal warning.
What is True?
________ or lying the floor or furniture is prohibited.
What is sleeping?
This database is used for learning a new language.
What is mango?
You review this with the customer after check out of new materials.
What is the receipt/due dates?
Good afternoon, thank you for calling the SBCL Library, where we offer story time everyday from 8 - 5, this is ____, how can I assist you today.
What is 4-5 point telephone greeting?
Parents are responsible for monitoring the safety, activities, and behavior of their children while visiting the library.
What is True?
Smoking is not permitted inside library facilities or within how many feet of any door or open window?
What is 20?
You use this to duplicate a document.
What is a copy machine?
This tool is used to locate items that customers are requesting.
What is the hold's list?
You give this to all new customers opening a library card, that list fines and fees.
What is the New Customer Guide?
It is acceptable to let minor code of conduct violations go and not address them?
What is False?
All staff are required to initiate contact with a customer the first time they violate the code of conduct by.
What is a verbal warning?
This is available to customers who want to access electronic content only and does not require a customer to physically be present in a branch library.
What is a eContent card?
Depending upon the material type and patron code, materials without holds may generally be renewed up to how many times by app, telephone, in person or online.
What is nine times?
These are non-transferable and non-assignable.
What are library cards?
Children 10 and under must be accompanied at all times while on library grounds by a parent, guardian, or other responsible party.
What is False?
Unreasonable use of this, including laundering, bathing, shaving, or washing hair is prohibited.
What are restrooms?
Gale, Ancestry, Legal Forms, ABC Mouse, are considered.
What are Online databases?
The following are examples of how to ____.
Did you know we’re having a special Dr. Seuss program on March 3 for kids of all ages?
Here’s a great book you’ll love…would you like to check this one out today, too?
Have you signed up yet for our [SRP, In N Out, Baker’s Book Club] program?
What is promote a program?
Friendly, Interested, Responsive, Service Oriented, Trustworthy.
What is Service F.I.R.S.T Customer Service?
Persons under the influence of alcohol or non-prescription drugs are allowed on library property, as long as they are not disturbing the public.
What is False ?