Message Workflow
What is the turnaround time for urgent clinical and what MSL do you provide if they ask for a timeframe?
The office will call ASAP
Morning: Within 4 hours
Afternoon/Evening: By the end of today.
What does UBT mean?
What is Unit Based Team?
The requirements for virtualist queue is:
There are no appointments available
Wait time is 30 minutes or less
6 MBR's or less are in the queue
True
What is the name of your team?
What is Power of Change?
How many TSR senior managers do we have at the Vallejo Call Center
What is 3?
Do you provide clinician's name, facility and department when speaking to 2PC?
Just the department name.
Who is your teams UBT sponsor?
Who is Casey Evans?
When is the virtualist queue open?
Monday-Friday 6am-9:30pm
Saturday-Sunday/Holiday 6am-5pm
Who is the team safety pair?
Who is Melissa Thamy?
What is the first names of all the TSR senior managers?
Who is Jenalyn, Kim and Chryl?
Where can you find your teams UBT project information?
Where is the tracker in HRconnect?
The travel inbound queue is 8am-4pm
False
The hours are 8:30am-3pm Monday-Friday
What is the first name of your team Union Rep?
Who is Theresa?
What is the first name of the Ops Director at the Vallejo call center?
Who is Micah?
For UBT what is done instead of voting?
What is come to consensus?
Who is your team Senior Manager?
Who is Jenalyn Tongson-Hernandez
Who is your union rep chair and chief steward?
Who is Garfield and Theresa
Who are your UBT management co lead and labor co lead?
Who is Tamyra Heard and Theresa Scalley?
What is the first name of your teams feedback champion?
Who is Janea?
What is the first name of the Regional Director of all 3 call centers?
Who is Elizabeth?