Acronyms & Abbreviations
This acronym stands for New Notice.
What is NN?
One of the most common reasons callers contact the Life Claims department.
What is reporting a death or starting a new claim?
The three pieces of information you should use first when completing a Client Search.
What are First Name, Last Name, and DOB?
This tool helps gather required claim information, guide the call flow, and create the call note.
What is the Call Caddy New Notice Template?
True or False: Life Claims is the best queue to learn at Voya.
What is TRUE! 💯
This acronym is the default payment option for many Life Claims payments.
What is PTA?
The customer experience skill that is especially important because many callers are experiencing a difficult life event.
What is empathy?
The button you should select after entering your search criteria.
What is Search?
The four components of a New Notice process.
What are the Call Caddy Template, Client Search, Entering the Claim in Inspire, and Scripting?
This is the State where Becky lives.
What is Minnesota?
This acronym refers to the role that reviews complete claim documentation and makes the claim decision.
What is CE?
These are the customers that we frequently interact with on the Life Claims queue.
Who are beneficiaries, friends and family of the deceased, policy owners, funeral home or funding companies, and/or employers.
This wildcard symbol can help locate records when a name search is unsuccessful.
What is %%?
These color-coded rows contain required information about the reporter and primary insured.
What are the Purple Rows?
This is the national animal of Scottland.
What is a unicorn?
This abbreviation means a claim is Not In Good Order.
What is NIGO?
The claim status assigned after a claim has been initiated in Inspire.
What is Pending?
If the Source System displays CV, you should complete one of these to determine if a claim already exists.
What is a Universal Search?
After a death claim is created in Inspire, the Claim Type should be updated from Unknown to this.
What is Death?
This is the song we picked for the Song Game last week to get hyped.
What is Oohh Lala Baby by the Baby Dolls?
This acronym stands for Online Claims Center, where claim forms can be uploaded electronically.
What is OCC?
These are the five claim types supported by Life Claims.
What are Death Claims, WOP, ADB, AD&D, and UCP?
You can check this alternate system if your initial client search does not return results.
What is MAX?
A newly created claim should have these 3 relationships assigned, 2 generated by the system and one created by you.
What are Claimant, Policy Holder, and Insured?
This is the day range that a caterpillar will remain in a chrysalis before it emerges as a butterfly.
What is 10 - 14 days?