Life of a Script

MEMBER FACING

100

Name 1 department that is considered Member facing

Call Center
MYB
RX Education
Clinical Services
HCPR

200

Which department assist members who call in with general questions about their prescriptions?

Call Center

300

If the members question is about a recalled drug or a reaction to a medicine that we sent them, which department handles that call?

Clinical Services

400

What is MYB team's primary focus?

To advise members of lower cost medication/ drug alternatives.

500

FREE SPACE!

BONUS POINTS! FREE SPACE!!

FRONT END

100

Approved orders are processed for insurance benefits through the following system.

RX Nova

200

What is RX Educations primary focus?

Contact members to inform them of CenterWell Pharmacy's Mail Order services.

300

This group is responsible for typing up prescription information and entering it into our pharmacy database.

Item Entry

400

Which team mirrors access of most pharmacy departments and oversees requests submitted 3 days or more.

Resolution Team / A-Team

500

This group reviews prescription information that Technicians enter into the pharmacy system.

Screening RPH Pharmacist

BACKEND

100

If a medication is OUT OF STOCK the order is sent electronically to this team for review.

Inventory Clerks

200

Who ensures every prescription is accurate before being dispensed?

Dispensing RPH Pharmacist

300

True or False: Dispensing RPH Pharmacists are responsible for packing medications in boxes and shipping them to give their final seal of approval.

False. 

400

True or False: Once a prescription processes it reaches the status QMSI and this triggers the dispensary to begin the fulfillment process.

True

500

If you can google the CenterWell Pharmacy Call Center phone number in under 30 seconds?

800-379-0092

GENERAL

100

Which department ensures members are billed the correct amount for their prescription costs?

Finance

200

What is our quickest turn around time for delivery?

3-5 days

300

Explain the difference between a Retail Pharmacy and a Mail Order Pharmacy

Retail- Pick up prescriptions same day
Mail Order- Prescriptions submitted via Mail/ Fax and delivered via Mail

400

What shipping carriers do we use for Mail Order?

USPS, FedEx

500

We do our best to provide members with an EXPERIENCE they can recommend. True or False: We strive to provide Perfect Service.

We prioritize experience over service! Experiences are memorable, services are interchangeable. 

GENERAL #2

100

Name 1 system used to view claims

RX NOVA
EPOST/ OMS

200

Who's alphabetically the last person listed in the participant panel by name in the training?

___

300

Name 1 person in the training who's last name starts with an H.

______

400

Members can contact this team to set up payment arrangements.

Finance

500

FREE SPACE!

BONUS POINTS FREE SPACE!