Healthy Body and Mind
What is the topical version of vitamin A?
What does RSI stand for?
Repetitive Strain Injury
Varying of the tone of voice is known as
Inflection
Define Flexing
Adjusting your behavior and adapting your approach
What is the difference between self and mutual respect?
Mutual respect is the respect 2 people have for one another while self respect is pride in oneself
What mineral makes your teeth and bones strong?
Calcium
What type of shoes should you wear when standing for long periods of time?
Low, broad heeled shoes
TRUE / FALSE : You should avoid slang terms when speaking with a client
TRUE
List 3 controversial topics
Politics
religion
personal problems
Other clients behaviors
Workmanship of coworkers or competitors
Define resilience
The capacity to recover quickly from difficulties ; the ability to make mistakes and learn from them
Define Nutrition
The process of converting raw materials into the form of energy
What are the 2 common injuries to the hand/wrist area?
Carpal Tunnel and Tendonitis
Paraphrasing, responding, paying attention and questioning are all key points of ______
Good listening habits
What are the 3 elements of professional etiquette?
Respect, Integrity, Commitment
List the 4 strategies to demonstrate mutual respect at work
Be courteous
Be considerate
Be sensitive
Be interested
What are the aspects of your physical environment that can affect your body?
Humidity and altitude
What is the fluid-filled sac that lies between a tendon and skin/bone?
Bursa
TRUE / FALSE : Tact is a way to communicate in a non-offesive way
TRUE
How should you go about dealing with an early client?
Greet them warmly and pleasantly
Provide reading material and beverages
Inform the client of how long it will be until their service is performed
Give an example of 3 trust busters
Gossip
Insincerity
Inconsistency
Poor work ethic
Lack of courage
Self-absorbed behavior
How many calories does the RDA suggest for men and woman a day?
Woman : 1900-2200
TRUE / FALSE : Twisting your body to become closer to a client prevents strain
FALSE
Nonverbal is your body gestures and facial expressions where messages are expressed without speaking while verbal is tone and tempo of your speech
How do you deal with visually impaired clients?
Speak slowly
Speak clearly
Use descriptive language
The following factors are all apart of a ________ approach:
Lifestyle Nutrition
Medical Conditions Mental Health
Environment
Holistic