Good Work Habit or Not So Good Work Habit
I like to play on my phone when my boss isn't watching me
Not so good work habit
When a customer interrupts you while you are helping another customer, what should you do?
When a customer leaves the store, what should you say?
Thank you for shopping with us!
Why are you the best person for this job?
Your toilet begins to overflow
I am always on time for work
Good work habit
When a customer asks you a question that you don't know how to answer, what should you do?
If you have a fever, should you go into work?
No
What is your greatest strength?
There is smoke in the kitchen and the smoke alarm is going off
As soon as I finish my assigned jobs, I find a place to hide so that I don't get assigned more work
Not so good work habit
When a customer is speaking to you, how will you show them that you are actively listening?
If you have a problem at home, should you talk about it at work with coworkers and customers?
No
Do you prefer to work in a team or by yourself?
You burn your arm and it left a red mark
I sneeze into my hands and don't wash them after. Customers didn't see me so it is okay
Not so good work habit
When a customer cuts in line, what will you say or do?
Describe what outfit you should wear to work
Black collared shirt, black pants, black belt, black shoes
What is your greatest weakness?
The bathtub is clogged
When a customer walks through the door, I greet them and ask if they need help finding anything
Good work habit
When a customer enters your place of business, what will you say to welcome him/her?
When you're talking to a customer, what should you do with your body language?
Smile, eye contact
Tell me about yourself
You drop a glass and it breaks all over the tile floor