Health Mind Body
Define Wellness
A healthy body and mind that includes lifestyle, medical conditions, environment, nutrition, and mental health
What is tendonitis?
Inflammation of the tendon
How many types of communication are there?
What are the names of the different types of communication?
Two
Non- Verbal
Verbal
What is flexing?
Adjusting your behavior to ensure that your message is being understood and adapting your approach as needed
Define self-esteem:
the confidence and satisfaction in oneself
What are the two types of hygiene
Personal Hygiene
Public Hygiene
What does RSI stand for?
Repetitive Strain Injury
What is inflection?
Vary of your tone of voice when speaking
Why is it important to practice discretion?
Helps you posse sound judgements
Knowing what should be done in a particular situation
Behave or speak in a manner that does not offend people
What are the two types of respect?
Self Respect
Mutual Respect
What is halitosis?
Bad breathe
What are the three main causes of Carpal Tunnel Syndrome and Tendonitis?
~Bending your wrist frequently
~Pinching or gripping with force
~Repeating motion over and over
What are 3 element of listening?
Respond
Repeat
Paraphrase
Question
What are 4 controversial topics to avoid in conversation?
Religion
Politics
Personal Problems
Other Client's behavior
Information shared with you in confidence
What are 3 aspects to committing to excellence?
Learn everything you can
Be a lifelong learner
Keep pace with what's happening in the industry
Invest in yourself
Be a lifelong learner
Become known for your willingness to share and knowledge, enthusiasm for the industry
What are the 5 elements associated with image?
Clothing
Skin care/ Makeup
Feet
Hands
Hair
What are 4 neck stretches that can help with neck strain?
Bringing your chin to your chest
Turning your head to the left, then the right
Bringing your left ear towards your left shoulder
Rotating your head clockwise five times while standing. Repeat in the opposite direction
A good communicator knows how to make a _____________ impression on those they ________
with, and this will help make a _________________ ___________________.
Favorable
Interact
Respected Professional
What are the 3 components of professional etiquette?
Respect
Integrity
Commitment
What are the 6 characteristics of personality?
Emotions
Attitudes
Skills
Beliefs
Goals
Values
What is vitamin B9's technical term and function?
DNA Synthesis, cell growth, red blood cell formation, protein metabolism
Reduces strokes, heart attacks, and birth defects
What are five recommendations to prevent hand and wrist problems?
Use procedural techniques that help keep your wrists straight.
Train your non-dominant hand to do more tasks
Perform regular hand exercises nd self massage your hands
See a massage therapist periodically
How many elements of nonverbal communication are there? Name each one
5
~Facial Expression
~Eye Contact
~Gesture
~Posture
~Proximity
What are 4 guidelines for handling communication challenges?
Stay in control of your emotions
Stay Open
Stay Positive
Stay Focused
What are 5 ways to build self-respect?
Feel better yourself in life
seek out positive people
resist negative influences and steer clear of those who are negatively
Except, accept and embrace change
Make the best of the positives in people and situations
What are the two types of vitamin A and their functions?
Beta-Carotene - Antioxidant form of vitamin A that reduces susceptibility to sunburn
Retinol - Promotes cell turnover and increases skin elasticity
Maintains good vision
Standing for long periods of time or sitting for long periods of time can put you at risk for what? Which then causes what to happen to your feet?
Varicose Veins
Callus
What element of communication is force? What is force. Give an example.
Verbal Communication done through speaking by the strength of volume in one's voice during a verbal exchange
i.e - soft to loud
What are 5 strategies of flexing?
Tuning in to how others are most comfortable
Finding things in common with others
Showing concern and compassion
Using questions to show interest and increase your understanding
Giving the speaker your full attention when they are talking
What does RESPECT stand for?
Reliability
Enthusiasm
Sincerity
Persistence
Emotional Balance
Consideration
Trustworthiness