Life Skills Basics
This skill helps you arrive on time and meet deadlines.
A. Creativity
B. Time management
C. Luck
D. Strength
B. Time Management
This should be on your face when greeting a customer.
A. Frown
B. Smile
C. Yawn
D. Blank stare
B: smile
Showing up when you’re scheduled to work is called:
A. Attendance
B. Free time
C. Flexibility
D. Training
A: Attendance
Looking at someone while they are speaking shows:
A. Eye contact
B. Disrespect
C. Distraction
D. Fear
A. Eye contact
Money you earn from a job is called:
A. Change
B. Income
C. Savings
D. Tips only
B. Income
Before starting a task, it’s helpful to read these carefully.
A. Jokes
B. Directions
C. Complaints
D. Rules later
B: Directions
Saying “please” and “thank you” shows this.
A. Politeness
B. Speed
C. Strength
D. Authority
A: Politeness
Doing your job even when no one is watching shows:
A. Responsibility
B. Popularity
C. Speed
D. Talent
A: Responsibility
Waiting your turn to talk shows:
A. Confidence
B. Patience
C. Silence
D. Control
B. Patience
Money you give to buy something is called:
A. Income
B. Payment
C. Savings
D. Change
B. Payment
This is something you should do when you don’t understand something.
A. Ignore it
B. Guess
C. Ask for help
D. Quit
C: Ask for help
When a customer is upset, the first thing you should do is:
A. Walk away
B. Argue
C. Listen
D. Blame them
C: listen
Working well with others to reach a goal is called:
A. Competition
B. Teamwork
C. Arguing
D. Independence
B. Teamwork
“I feel upset when I’m interrupted” is an example of:
A. Yelling
B. Blaming
C. An “I” statement
D. Complaining
C. An “I” statement
A plan for how you spend and save money is called a:
A. Schedule
B. Budget
C. Receipt
D. Loan
B. Budget
This skill helps you stay calm when you’re frustrated or upset.
A. Arguing
B. Self-regulation
C. Yelling
D. Avoiding
If you don’t know the answer to a customer’s question, you should:
A. Make one up
B. Say “I don’t care”
C. Ask a supervisor
D. Ignore them
C: Ask a supervisor
Being able to handle changes at work shows:
A. Stubbornness
B. Flexibility
C. Laziness
D. Confusion
B. Flexibility
Repeating what someone said in your own words is called:
A. Copying
B. Paraphrasing
C. Interrupting
D. Ignoring
B. Paraphrasing
Money you get back when you pay too much is called:
A. Income
B. Change
C. Interest
D. Tax
B. Change
A daily habit that helps keep your body clean and healthy.
A. Personal hygiene
B. Homework
C. Shopping
D. Gaming
A: Personal Hygiene
Speaking calmly and respectfully at work is called using a:
A. Loud voice
B. Professional tone
C. Funny voice
D. Bossy voice
B: Professional Tone
Listening to suggestions on how to improve is called accepting:
A. Complaints
B. Feedback
C. Orders
D. Criticism only
B. Feedback
Knowing how to act in different situations shows:
A. Social awareness
B. Popularity
C. Humor
D. Luck
A. Social awareness
Putting money away for the future is called:
A. Spending
B. Saving
C. Borrowing
D. Donating
B. Saving