PROFESSIONALISM
Being on time to work is called this.
What is punctuality?
Listening carefully and understanding someone is called this.
What is active listening?
You’re late to work. What should you do first?
What is inform your supervisor?
A disagreement between people is called this.
What is conflict?
Working well with others is called this.
What is teamwork?
Dressing appropriately for work shows this.
What is professionalism?
Communication without words is called this.
What is nonverbal communication?
Q: Your supervisor gives feedback you don’t like. What should you do?
What is accept it professionally and improve?
Q: Staying calm during conflict helps do this.
What is solve the problem effectively?
Managing your time effectively is called this.
What is time management?
Following workplace rules and expectations is called this.
What is workplace conduct?
Saying “I feel…” instead of blaming is called this.
What are I-statements?
A coworker is upset. What should you do?
What is listen and stay calm?
A solution where both sides benefit is called this.
What is win-win solution?
Solving problems at work shows this skill.
What is critical thinking?
his means taking responsibility for your actions at work.
What is accountability?
Speaking clearly and respectfully is an example of this type of communication.
What is professional communication?
You made a mistake at work. What should you do?
What is take responsibility and fix it?
Understanding someone else’s feelings is called this.
What is empathy?
Adjusting to change at work is called this.
What is adaptability?
This trait means consistently showing up and doing your job well.
What is reliability?
Repeating back what someone said to confirm understanding is called this.
What is clarifying (or paraphrasing)?
Two coworkers are arguing. What is the best action?
What is stay professional and avoid escalating?
Taking a break when emotions are high is called this strategy.
What is cooling down?
Taking initiative means doing this.
What is starting tasks without being told?