CATEGORY 1
Type of communication that uses words
Verbal
Feeling nervous, tense or apprehensive
Anxiety
Nonverbal
FREE
100 Points
A strong feeling of displeasure against someone or something
Anger
FREE
100 Points
To keep going or to continue
Sustain
Relief from effort or strain, the condition or experience of calm and ease
Relaxation
The power to direct, manage or hold back
Control
To begin or start
Initiate
The failure to interpret a message correctly
Misunderstanding
Friendly qualities or characteristics
Social Skills
Something a person tells themselves to stay in control
Self-Statement
The act of expressing oneself in such a way that one is readily and clearly understood
Communication
FREE
300 Points
Changing the way one thinks about a situation
Reframing
FREE
400 Points
Restating a message to clarify its meaning
Paraphrase
TRUE or FALSE
Anger and anxiety have similar physical symptoms
Uncertain or obscure
Ambiguous
Name up to 5 techniques for coping with anxiety
Deep Breathing, Muscle Relaxation, Preparation and Practice, Mental Rehearsal & Positive Thinking
Not being genuine, having surface or cosmetic characteristics
Superficial
Name up to 5 physical effects anxiety has on the body
Increased Heart Rate, Sweating, Dry Mouth, Shaky Hands & Tightening of the Muscles
What are the 2 components of effective communication
Sending Skills and Receiving Skills
What percent of overall communication is nonverbal
65%