Intros
Should occur within 2 hours of receiving a new Intro
What is a confirmation call?
"I am the most popular size sold, I am great for kitchen and bathroom items, small appliances, shoes, electronics, glass, ceramics and larger Knick Knacks and hold up to 65 pounds.
What is a medium box?
This should be verified once a week
What is a Merchandise count?
This should be completed by the AM by the 20th of the month
What is the Info Center calendar?
This helps customers move their belongings free of charge.
What is a cart?
A call made to a customer to remind them of their appointment to rent
What is a reminder/re-confirmation call?
Holds up to 100 pounds, has handles on the side for easy lifting and commonly used for clothes, drapes, bedding and shoes.
What is a wardrobe box?
method of documentation used when changing a phone # for a customer
What are customer notes?
This is completed by the AM, within 10 days of receiving the BVR Reports
What is AM Budget notes?
These are completed by the store teams twice a day
What is a lock check?
This should be completed when a customer does not arrive on the move-in day
What is a missed appointment call?
help to protect against dirt, dust, insect, mildew, moisture and stains. Measurements are 60X14X96 and can cover most anything your home.
What is a Queen size mattress cover?
This is a group that collects delinquent money for us
What is IC Systems?
This should be entered for each visit to a store outside of normal required visits
What is an Non-official visit?
This is the condition of all Life Storage rental spaces
What is Rent Ready Space?
These two things should be mentioned during every Intro call
What is Merchandise and Life Storage Truck?
LS-2035
What is a 5 LB box of wrapping paper?
This is required if inventory is not notated on the rental agreement
What is pre-auction inventory?
This is where you document new competition in your market during your visit
What is New Comp Development?
F-114
What is Authorization of entry and acceptance of shipments?
"I have expressed interest in renting a space and may call back or visit the store but have not committed to renting a space"
What is a Cold Intro?
Avoids shocks and fills voids.
What is Packing Peanuts?
regular monthly payment for two spaces
What is Linked Spaces?
Once a quarter
What are STARS pictures?
This allows customers to access their space when the office is closed
What is an individual access code?