Kids Academy
Ages for infants and Toddlers
Infants 3months - 13months
Toddlers 14monhts - 2 YO
What devices are not allowed past the front desk.
No inflatables (floaties, tubes, etc.) - Must be coast guard approved (will stateUSCG approved) - No baby canopy devices (not USCG Approved) - We do haveUSCG approved options for use
Who is the Leaders of Cafe / Bistro?
Alex/Jen
What is a code Grey?
Code Grey is a security Breach
What is our cancellation and Hold Policy?
Cancels must be completed 30 days in advance.
Holds are a 30 day notice. A $15 charge monthly.
Can be placed on hold for 1-4 months and a one time 2 month extension. Only one hold per year.
The only time parents can drop off there juniors without remaining in-club
Parents Night out
At what age are you allowed on the pool deck solo?
16 and up
What item can you get unlimited refills for a limited time in and what are the refill options
Tea Tumblers
Ice Tea & Cold Coffee
How do you respond to a code Gray?
Radio a code Gray - capture a description of what they are wearing
Radio Every Station - We have a code gray and a description of what they are wearing.
Approach them kindly and just notify them you were unsuccessful in getting them checked in & that you need to check them in real quick apologize for any inconvenience this has caused.
Who can make changes to the account?
Only the Primary and Partner.
What is the cancellation window for PNO and What is the fee for now show?
5 hour notice and $25 fee per child
What are the slide Requirements?
Slide Requirements to ride -
42 inches tall -
Exit independently
Rules - 1 at a time - Feet first - No floaties - Parents cannot wait at the bottom of the slides Floaties -
What is considered a code 100?
Anyone who is unconscious, has a hard time, breathing is unresponsive?
What must you ALWAYS DO if a member is asking questions about pricing or add-ons/removals
Look up there account and use the pricing tool to see where they are currently at and how that can affect future changes.
Who can check in a junior to kids academy?
Primary , partner, any adult on the account over the age of 18 or Authorized adult.
What is a Safety Break/when are they done?
Safety Breaks - 10 minute breaks, everyone under 12 must get out of the water,12p/2p/4p - Why? Kids to rehydrate, reapply sunscreen, get a snack (safety).
What services do we offer in the cafe?
Meals to go.
What are the procedures for a code 100?
Overhead page: Attention Life Time Team Members we have a code 100 & Location"
Radio Every Station: Attention Life Time Team members we have a code 100 located"
Someone from concierge head to the location of the incident with the first aid kit and AED. Someone be InControl of downstairs radio communication and Asking if paramedics are needed if they are call 911 and be prepared to answer the following information: What happened or condition the member is in? There approximate age, if they are responsive? If you are aware if they are on any medications or any medical history? Ask if they need you to contact emergency contact? IF paramedics are dispatched hold both doors to ensure that there is a clear path to get to the injured person. Once Paramedics leave and a person is identified to fill out the incident report. Clear the code 100 on the overhead page.
What is the process to update an EFT and what are all the options.
If you are in-club : EFT CHANGE FORM is required ID MUST BE CHECKED.
Online/App under account management
Account services
Who can go to the KA from 8am -2pm Monday - Thursday?
Only Juniors with a Membership Ages 14months - 12YO
Everyone under 12 must have an adult in the water within 10 feet,unless can swim 25 meters independently (25:10, lifeguards administered swim test)
What is the food and beverage policy and the Why?
NO Outside food and Beverage is aloud in club due to Nevada licensing.
A missing child - Get a description of the child/name
Overhead page "Attention Lifetime Team Members We have a code Green"
Radio Every Station "Code Green with description of child"
Block every entrance & do not allow anyone in or out of the club until the child is found.
What is our account structure/Policies/Prices of the account.
Only 2 adults over the age of 26 per account. Any secondary must be a dependent of the primary or partner and must show proof. Juniors are under the age of 14 and must be the child or grand child of the member.