Plan Features
This type of monitoring is only offered in the Lifelock Ultimate Plus Plan, it is a type of retirement investment account monitoring, and has to be linked in the Member Portal.
What is 401 K MONITORING
This provides reimbursement for up to a million dollars in stolen funds and up to a million dollars in coverage for personal expenses. If needed, LifeLock will spend UP TO $1 million to retain lawyers and experts to help resolve your identity theft case.
What is Million Dollar Protection Package.
The lifelock plan you would offer for adding minor to an adult primary member.
What is LifeLock Jr
LifeLock cancellation policy gives this length of time to a member to cancel an annual enrollment for a full refund.
What is 60 days
Read the Alert Network Disclosure
What is once during an interaction in which the alert process is discussed, the alert network is mentioned or alert features are discussed or described.
With this feature you will have online access to your annual credit report from three primary bureaus: Equifax, Transunion and Experian. It's a convenient way to0 see details of your credit history over the past year.
What is Online Annual Tri-Bureau Credit Reports and Scores.
This alerts you by phone, text, or email to uses of your personal information for new credit or services within our network.- Our extensive network covers a large number of financial institutions, merchants, banks, and wireless carriers- but the network may not cover every institution or transaction. So you may not receive a LifeLock alert in every case
What is Alert Network Disclosure
The Lifleock plan you offer from someone without an email.
What is LifeLock Basic
It is LifeLock policy to read this any time you hear someone else in the room with the customer.
What is the Third Party Disclosure
Offer the Standard plan
What is as a downsell after the highest tier of protection is offered.
The search of Peer 2 Peer networks for personal and sensitive files and scan for any matches to the unique, personally identifiable information you've provided us.
What is File-Sharing Network Searches
This requires us to obtain your permission to access your personal credit history from any consumer reporting agency to confirm your identity, provide your credit data to you and to create and deliver certain services and features of your plan.
What is the Fair Credit Reporting Act.
The Lifelock plan you would offer if the customer is most concerned about having more than $100,000 stolen from him/her.
What is LifeLock Ultimate Plan
This master insurance company underwrites the benefits of the Million Dollar Protection Package in all states except New York.
What is the United Specialty Insurance Company
Offer 30 days free
What is as a 2nd rebuttal after educating them on why they called in the first place.
When Lifelock scours known criminal websites, bulletin boards and chat rooms that are used by criminals to buy, sell or trade identity information and notify you if we find your data.
What is Dark Web Monitoring
These two bureaus may take several days to provide access to credit reports after successful identity verification
What is Experian and Transunion
The Lifelock plan you would offer if the customer without a promo code, and wants access to at least one credit report and does not have a 401 K and does not want to pay more than $20 a month.
What is the Advantage Plan
The number of days you must be enrolled before becoming eligible to receive the free shredder offered to New Annual Enrollments.
What is 91 Days
Build Rapport with the caller
What is at the beginning of the call
When LifeLock looks for matches of your name and date of birth in connection with criminal activity related to felonies, misdemeanors, traffic violations and more
What is Court Records Monitoring
This is always added to after saying the cost of any Lifelock plan
What is Per person plus tax if applicable
The lowest priced plan that offers Dark Web Monitoring.
What is the Lifelock Select/Standard plan
LifeLock call handling policy recommends you wait this length of time before disconnecting a call after the call goes silent.
What is 2 minutes
let the caller know that the price is per person plus applicable sales tax
What is each time you quote a price or once as long as you say 'all prices are per person, plus applicable sales tax'
.