Features
Name that Plan
Norton
FAQs
Disclosures
100

We monitor for fraudulent use of your Social Security number, name, address, or date of birth in applications for credit and services within our network.

What is Identity Alert System?

100

Help keep ID thieves from moving in on your biggest asset with Home Title Monitoring. Available when you choose this plan. 

What is Ultimate Plus?

100

This gives you online privacy and anonymity by creating a private network from a public internet connection. 

What is VPN?

100

Our _____ includes a wide variety of companies across many different industries – credit card issuers, wireless providers, retail credit lenders, payday lenders, and more.

What is Network?

100

Disclosure once during an interaction in which the alert process is discussed. 


What is the Alert Network?

200

If you have money stolen due to identity theft, LifeLock will reimburse you dollar for dollar.  This may include money taken from bank accounts and 401k accounts.

What is Stolen Funds Reimbursement?

200

Bank Account Takeover Alerts

What is Ultimate Plus?

200

Automatic, secure, used to store and protect important files and documents against hard drive failures, stolen devices and even ransomware.

What is Cloud Backup?

200

Allow you to monitor and receive alerts to your 401(k), bank loans, and other investment accounts within our network.

What is LifeLock Investment account activity alerts?

200

Set accurate expectations and gather permissions from the card holder prior to processing a billing change. 


What is the Billing Authorization?

300

If you become a victim of identity theft while a LifeLock member, If needed, LifeLock will spend UP TO $1 million to retain lawyers and experts to help resolve your identity theft case.

What is Service Guarantee?

300

This plan offers protection for up to 10 PCs, Macs, smartphones or tablets, 250GB Cloud Backup as well as One-Bureau Credit Monitoring.

What is Norton 360 with LifeLock Advantage?

300

Easily create, store, and manage your passwords, credit card information and other credentials online – safely and securely with this Norton 360 feature. 

What is Password Manager? 

300

Bundles with an existing LifeLock product (Ultimate Plus, Advantage, and Standard) to add multi-layered, advanced security helps protect against existing and emerging malware threats to your devices, and help protect your private and financial information when you go online.

What is Norton 360?

300

Whenever performing an inbound call including 3rd party inbound/outbound mediation calls for the Alert or Resolutions departments.


What is Recording Disclosure?

400

If you incur costs for documents, travel, child care expenses, lost wages and more due to identity theft, we can pay you back.

What is Personal Expense Compensation?

400

Credit Card, Checking and Savings Account (Financial) Activity Alerts.

What is Ultimate Plus and Advantage?

400

This is a cybercrime in which scammers try to lure sensitive information or data from you, by disguising themselves as a trustworthy source. 

What is phishing?

400

As a LifeLock Ultimate Plus/Advantage member, you when cash withdrawals, balance transfers, and other transactions on a linked account within our network surpass a certain threshold. The default amount is set at $200. You can adjust the amount for which you are alerted at any time through your online portal at LifeLock.com.

What is credit card transactions/monitoring?

400

Provide the full disclosure once during an interaction where you are discussing credit scores as a feature of the service.  The disclosure is not required when discussing current plan features, current credit score(s) or when addressing general questions about a credit score


What is Credit Score Disclosure?

500

We monitor many popular networks for use of your name, Social Security number, date of birth or contact information.

What is File Sharing Network Surveillance?

500

This plan protection for up to 10 PCs, Macs, smartphones or tablets, 250GB Cloud Backup, and comes with Privacy Monitor.

What is Norton 360 Premium Plus?

500

Find out what people-search websites have your personal information listed, and how to manually remove it.

What is Privacy Monitor?

500

Public records alerts provide a look at names and postal addresses (past and present) associated with your identity information. This information is obtained by LifeLock from various public records databases and could help protect against criminals create fake identities to commit fraud.

What is Fictitious Identity Monitoring?

500

Provide the full disclosure before you process an enrollment or upgrade to any plan with credit features.

What is Credit Verification and Monitoring Disclosure?

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