ABBREVIATE THIS!
Customer Care
Accounts vs Production
Salesforce
IDs
100

What does FOW stand for?

Field Operations Workbench

100

True or False: Accounts Specialists are responsible for reordering missing picture packages.

False

100

When should you put Student Not Photographed lists in a job bag?

Only for Fall Retake jobs

100

When is the RED supposed to be created?

Before the agreement

100

What is the program used to create EID files?

Badgemaker

200

What is the correct abbreviation for Kindergarten?

KDG

200

Where can you find if a customer has made an order?

CSP

200

What is the most important thing you need to create an APO?

Program Details

200

What does Sales need to provide when submitting an OSR for a Montage?

The order form

200

What is the program used on picture day to print ID cards?

IDepot

300

What does EIC stand for?

Event Image Complete

300

When a Thank You card is left at a school, what do they use it for?

The Picture Day survey

300

What type of job do you send an MLT to a school?

Spring Individuals

300

Where can you find what Host Service Products are needed for an account?

In the offering

300

How many blank cards come in a whole box?

500

400

What is the abbreviation for Teacher's Assistant?

TAS

400

What's included in a Basic Package?

(2) 5x7

(2) 3x5

(4) 2x3

Digital Image

400

How far in advance do you make the confirmation call?

21 Days

400

How do you get Salesforce to talk to PDS?

Click the Sync Picture Day button

400

How do you know if a ribbon is double sided?

If it ends with KOK

500

What does AE stand for?

Bonus Question* Who is our AE?

Account Executive

Cecilia Kirchoff

500

What is the number of the customer service hotline?

1-800-736-4753

500

How many days before Picture Day do you review details?

3 Days

500

Where in the account page do you need to go to submit data to be cleaned?

The opportunity

500

If a 4250e printer needs ribbon for a card with a backprint, what ribbon do you need?

4000 double-sided

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