Name the three products with both tan and white patches.
IceWave, Energy Enhancer, and AcuLife
When creating a Retail Account, what is the first step on our end?
Pulling up the sponsor's account!
How many pieces of information should you verify?
At least 2!
The warehouse shorts the member 1 X39, is the Product Form required?
No, the form is not required, a reship would be given and the 'Mispick Log' would be filled out!
$99.95
If a person wishes to enroll with LifeWave, but doesn't have a sponsor, how may we assist them?
We would collect their: first and last name, state of residence, phone, and email and confirm they are okay with that information being shared.
We then provide their information to a Brand Partner from the 'Leads' List!
Can you use a name to verify an account?
No, a name does not qualify as a piece of verification.
If the member states the patches 'Don't work' and they are outside of the MBG (Money Back Guarantee) what do we want to check?
The following benefits are for which sleeve?
'Unlocking relaxation, alleviating discomfort, and gently melting away tension. Embrace stress relief that resonates on a deeper level.'
The Y-Age Aeon
When creating a Brand Partner account, what is the pathway to see the 'Binary Tree Viewer'?
Pull up Sponsor's account, on the summary page scroll down to the 'Login' section and click 'Login to Backoffice' Click on the 'Organization' Drop down menu and then 'Binary Tree Viewer'.
Address
Email
Phone #
Last order date
Date of Birth
Etc.
A member calls in stating there is brown spots on the patch, how would we handle this interaction?
Let the member know this is a known cosmetic difference that happens in manufacturing, and the patches will still work just the same.
What are the three products in the Y-Age System Kit?
Double points if you provide the wholesale pricing for the kit!
Y-Age Aeon
Y-Age Glutathione
Y-Age Carnosine
Wholesale pricing:
$149.85
What is required for Preferred Customers and Preferred Plus Customers?
A Monthly Subscription Order!
Name a reason we would need to verify the account?
Placing orders
Changing Orders
Cancel Orders
Update Info
Account Info
If a member calls in with a medical concern, what is the process?
Complete form 1 with the member, provide a resolution, and then get them transferred to a product specialist. (Specialists are: Lilly, Leylanny, and Karla)
How many 'regular' sleeves can you get in a Gold Enrollment Kit?
11 sleeves!
What must a new Brand Partner email us in order to enroll?
Agreement to our Member Policies and a Copy of their ID!
When would you not need to verify an account?
Product Q’s
Shipping Times
Return Policy
Country List
Website Navigation
How many hours do we have to report a medical concern to the FDA?
48 hours.