Products
Account Creation
Verification
Product Concerns
100

Name the three products with both tan and white patches.

IceWave, Energy Enhancer, and AcuLife

100

When creating a Retail Account, what is the first step on our end? 

Pulling up the sponsor's account!

100

How many pieces of information should you verify?

At least 2!

100

The warehouse shorts the member 1 X39, is the Product Form required?

No, the form is not required, a reship would be given and the 'Mispick Log' would be filled out!

200
What is the wholesale pricing for the X39

$99.95

200

If a person wishes to enroll with LifeWave, but doesn't have a sponsor, how may we assist them?

We would collect their: first and last name, state of residence, phone, and email and confirm they are okay with that information being shared.
We then provide their information to a Brand Partner from the 'Leads' List!

200

Can you use a name to verify an account?

No, a name does not qualify as a piece of verification. 

200

If the member states the patches 'Don't work' and they are outside of the MBG (Money Back Guarantee) what do we want to check?

We check with how the member is using the patches to see if they are following the IFU's (Instructions For Use)
300

The following benefits are for which sleeve?
'Unlocking relaxation, alleviating discomfort, and gently melting away tension. Embrace stress relief that resonates on a deeper level.'

The Y-Age Aeon

300

When creating a Brand Partner account, what is the pathway to see the 'Binary Tree Viewer'?

Pull up Sponsor's account, on the summary page scroll down to the 'Login' section and click 'Login to Backoffice' Click on the 'Organization' Drop down menu and then 'Binary Tree Viewer'.

300
Name two pieces of information we can use to verify an account?

Address
Email
Phone #
Last order date
Date of Birth
Etc.

300

A member calls in stating there is brown spots on the patch, how would we handle this interaction?

Let the member know this is a known cosmetic difference that happens in manufacturing, and the patches will still work just the same. 

400

What are the three products in the Y-Age System Kit?
Double points if you provide the wholesale pricing for the kit!

Y-Age Aeon
Y-Age Glutathione
Y-Age Carnosine

Wholesale pricing:
$149.85

400

What is required for Preferred Customers and Preferred Plus Customers?

A Monthly Subscription Order! 

400

Name a reason we would need to verify the account?

Placing orders
Changing Orders
Cancel Orders
Update Info
Account Info

400

If a member calls in with a medical concern, what is the process?

Complete form 1 with the member, provide a resolution, and then get them transferred to a product specialist. (Specialists are: Lilly, Leylanny, and Karla)

500

How many 'regular' sleeves can you get in a Gold Enrollment Kit?

11 sleeves! 

500

What must a new Brand Partner email us in order to enroll?

Agreement to our Member Policies and a Copy of their ID!

500

When would you not need to verify an account?

Product Q’s
Shipping Times
Return Policy
Country List
Website Navigation

500

How many hours do we have to report a medical concern to the FDA?

48 hours.

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