Scanning Resolutions
What is inactive media, and how do you fix it?
Guest has more than one card.
Scan again
Press 'Media' then find the current pass number, select 'activate' and then 'save'
The Lift Operator can start and move the chair as needed to perform their job
Maintenance Clearance
If you will miss or be late for a scheduled shift, what must you do?
Call & leave a voicemail at 209-258-7234 (locker room phone) 1 HOUR before your start time
This is the FIRST thing you do when arriving to your station, everyday
Call dispatch & get clearances. Record times in log
If motor room is still locked, wait for maintenance
The site of chairs 7,9, and magic carpets, this area is also home to ski school
Timber Creek
Screen says No product/total days expired/no days left.
What does this mean?
Guest has no pass associated with that card.
To fix this, Ask guest if they have multiple cards. if no, Call hot seat or direct to pass office
There is an active fault occurring at your chair, what do you do?
Go to Motor Room (Bottom shack 4, 6, & 7)
Call Dispatch 7224
Report active Fault
DO NOT CLEAR FAULT unless instructed by Lift Maintenance
Its snowing tonight and you live on mountain, what should you do in the morning (if scheduled)?
Call 209-258-7333 After 4 am, if confirmed snow safety morning you need to be at work at the time stated by the hotline
What must be done before anyone takes a break?
Fully set up & ready to open
All guests in line are scanned & verified
your lead approves your break
What 4 chairs were the original Kirkwood resort?
1, 2, 3, and 4
Screen says
Not valid here
Bad day of week
what does this mean?
Guest has a blacked out pass and must pay 1/2 price of window ticket OR
guest has bought a pass to another mountain or region (i.e. Colorado resorts, or east coast resorts). To fix this, call hotseat
Operators can now load the chair and travel to the top shack, but cannot yet leave the top shack
Operator Clearance
A guest reports a injury, avalanche, or some other potential emergency, what should you do?
KEEP the reporter with you until patrol locates guest(s)
CALL 7224 dispatch
REPORT LID (Location Injury description), any other details that will help
FOLLOW INSTRUCTIONS from dispatch or lift op leadership
This important legal document should be started every day BEFORE opening to public, and finished as your chair closes, as well as recording all stops & incidents throughout the day
Lift Log
Chairs open at _____ and close at _____. Backside chairs close at _____.
8:55
4:05
3:30
Screen says
Bad Device ID
What does this mean?
Guest has used more than one device (phone, tablet, etc) to log into their epic account. Ensure the guest is not committing fraud, and then press VERIFY GUEST
This weather event is a very common hold that causes chairs to close for periods of time, and happens with almost every storm
Wind Hold
A guest has become unseated after the loading process. What do you do?
STOP the chair
DEPLOY deacceleration device (willybag)
Instruct guest to HOLD ON and CLIMB BACK into the seat if possible.
CALL dispatch when possible
FILL OUT near miss card (CONTACT INFO)
These ropes and bamboo stakes stop guests from skiing in the Low Clearance Area
the perimeter
Kirkwood's most known chair which is known for its experts only terrain boasting some of the most extreme cliffs and chutes in North America
Chair 10 Wagonwheel/The Wall
You get a 'Good' Scan but guest details don't match person holding the pass. You are suspicious this person is using a pass that belongs to someone else.
Initiate Fraud Protocol,
Ask for them to hand over the physical card
call your lead and hot seat
Absolutely NO ONE can ride down or leave the top shack area, due to avalanche risk
Snow Safety Hold
When do you stop loading public, but never stop the lift?
Fire
The most important step during closing, to ensure NO ONE is left on the lift after we close
Last Chair Procedure
What year was Kirkwood Ski Resort founded?
1972