TRAINING & COMMUNICATION
RESORT KNOWLEDGE
DEPARTMENTS
GUEST CONTACT
HODGEPODGE
100
In the “I Made a Guest’s Day Program”, pins attached to World Class Employee Cards will be handed out by these people.
Who are our Guests?
100
Mid mountain cafe
What is the Wheelhouse Lodge?
100
they put the product on the mountain
Who are snowmakers?
100
times when extra customer service effort may be overlooked, though it is actually the time when we should be the most focused on it.
What are busy times?
100
our new GM
Who is Chip Seamans?
200
a weekly publication available to our staff
What is The Playbook?
200
a place to try out the latest gear
What is the Demo Center?
200
they make all public comments and responses
What is is the Marketing Department?
200
A gesture which conveys friendliness and invites questions
What is a smile?
200
A way to determine if guests will recommend our resort to other people
What is NPS?
300
You and your supervisor will complete this worksheet in order to track your progress as an employee and determine your end-of-season bonus.
What is a training checklist?
300
Trail formerly known as Wedgie
What is World Cup?
300
in this place, every weekend has a theme
What are the CLC?
300
An item in your uniform which may serve as a conversation starter with guests because it displays how long you have been a Windham Mountaineer.
What is your nametag?
300
a list of snow sports school lesson times and locations, and has a map of the base area and lodge
What is a Guest Service card?
400
our first priority
What is safety?
400
Restaurant located at the Winwood Inn
What is Rock'n Mexicana?
400
these people keep our lodge clean by picking up trash
Who is every employee?
400
A 6 year old child that would like to take a group lesson can purchase that lesson at this location.
What is the CLC?
400
the newest attraction at the Adventure Park
What is the Zip Line?
500
Your three tasks as a Windham Mountain employee
What are to make our guests happy, to keep our lodge clean, to do the job we were hired to do?
500
The shortest lift on the mountain
What is K lift?
500
they give our guests the fuel they need
What is the Food & Beverage department?
500
A place where guests may leave their ski / snowboard overnight
What is ski valet?
500
location of the shuttle pick up / drop off
What is the flagpole?
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