UAT Know-How
This three-letter acronym represents the testing we’ve been doing for the past three weeks.
What is UAT
This Salesforce experience has been the focus of our current UAT
What is Lightning?
When actual results don't match expected results, this may need to be logged.
What is a defect?
This color represents the status we want our UAT donuts to reach.
What is green?
This sweet treat has become our unofficial symbol for UAT progress
What is a donut?
This activity at the beginning of a test session helps testers understand what they will be testing.
What is a script overview?
These should be clearly identified within the script when evidence of testing is required.
What are screenshots?
After a defect is fixed, testers perform this activity to confirm the fix.
What is retesting?
Questions, participation, and collaboration are all signs of this behavior we've seen throughout UAT.
What is engagement?
We've completed this many weeks of UAT and are now in our third and final week
What is two weeks?
Test data, parameters, logins, and roles should be confirmed as part of this before testing begins.
What is test readiness/preparation?
This person guides the team through the script, answers questions, and keeps testing moving.
Who is the BPE/facilitator?
When two logged defects are determined to represent the same issue, one receives this classification.
What is a duplicate?
This activity captures feedback on clarity, coverage, test steps, test data, and best practices.
What is the UAT Rating Card?
Testers have repeatedly demonstrated these two qualities when things didn't go according to plan.
Testers have repeatedly demonstrated these two qualities when things didn't go according to plan.
This practice helps ensure all required roles are present before script execution begins.
What is an attendance/role check?
This communication method helped NAR testers stay aligned during joint-region testing when they weren't sharing their screen.
What is the NAR group chat?
This information should accompany a defect so the team can understand and reproduce what happened.
What are clear details/evidence?
This simple practice helps ensure testers stay aligned, know where they are in the script, and don't get left behind during testing.
What is clear communication and step-by-step guidance?
This group deserves a shout-out for continuing to ask questions, participate, and stay engaged throughout UAT.
Who are our testers and observers?
This is the ultimate purpose of UAT before a solution moves toward go-live
What is validating that the solution meets business/user needs?
This is the key reason ServiceMax is moving from Classic to Lightning.
What is enabling a modernized user experience and future capabilities, including Agentic AI?
Closing these two types of remaining testing activities is especially important during our lighter final wee
What are retests and defects requiring additional information?
Every completed script, retest, and resolved defect gets us closer to achieving this UAT goal.
What is a fully green donut?
Name the project sponsors helping champion and support our ServiceMax Lightning release.
Who are [Sponsor Name(s)]?